Big Sandy SuperstoreReviews of bigsandysuperstore.com

Michelle in Big Sandy’s customer service department has no clue how to provide decent customer service. She didn’t apologize for Big Sandy dropping the ball, she talked over me - argued with me!! - and she wouldn’t be quiet and listen to me. Horrible, rude, obnoxious 20-something. This girl needs some heavy lessons in good customer service because she is seriously lacking people skills.

Fun how you can't pick 0 stars there service total sucks the number 1 problem with the dryer is the belt so you would think they have it on service truck. But no. Even Google says it. Electrolux dryer known for belt breaking but serious after 6 mos. What a piece of crap.

Furniture is cheap made, service techs are terrible and have an attitude, contacted the home office and that was a joke. Now we have 2 identical couches that are 2 months old and have the same problems, service techs have been here 3 times in 2 months and still not fixed. Never again!!!! Big lots probably has better furniture

Sorry for the long review. It’s worth the read if you plan on purchasing something from there. What an awful experience so far! The sales staff are great. The staff in the warehouse/pickup are awful. I felt like we were on a hidden camera show. Cannot believe it. So, we were supposed to pick up our order on the 19th. Drove all the way there and was told “oh uh we must’ve given the fireplace away”. No apology or anything! Then, around the corner comes a man with a fireplace from out of nowhere not even in a box. He started to load it up in our vehicle. I said “Whoa, wait!” He said “uh yeah um my manager said to just give this to you”. I said “that’s not even the right one!” He said “yeah well my manager said to just give it to you so, here you go” Are you kidding me?! NO! We went back in and I’m in such disbelief waiting for a hidden camera to pop out. I told them I could not believe the night and day difference between inside the store and the pick up area. The girl at the desk replied with “yes, we know, we are trying to get it cleaned up out there” They offered to deliver it the following week. We said OK. The whole time we just knew it would not be correct and wondered what would go wrong this time. There is no way this could be right. So, today is delivery day. Now mind you, we corrected our address before we left that day. We get a text message saying they are on their way with the old address listed. We called and they assured us That the address was updated in their system and they had the correct address but it just was not through their text system. They also assured us that the general manager checked to be sure the order was correct and it was indeed correct. They never showed up. They dropped off the fireplace at the old address! And without the entertainment stand! They said they don’t know where it went! This place is a complete joke. Do NOT waste your time. I wish we would have read the reviews before wasting time on them. So now we wait. Again.

If I could give this store ZERO stars, I certainly would. To start, upon the initial delivery, half of the items to be delivered were broken & were not even brought off the truck. The second delivery was then scheduled for a WEEK LATER, bear in mind this is in a brand new home. The delivery was then delayed another several days. A text message alerted me that my delivery was then to be believed a day earlier & the delivery guy indicated it was for a PICK UP!!!! How can you run an organization this way? Poor customer service, poor all around . I deeply regret anything from this organization & will NEVER purchase anything from this organization again. My couch was purchased from Coconis, just down the road & clearly we should have purchased all the other items there too. Worst purchasing experience I have had in my entire life.

Bought a 75" TV, it was frozen when it arrived so let it sit several days before unboxing and plugging in. Once we did, we found there was a crack in the screen and it did not work. Notified the store, a week later they finally got back to me only to say they would not replace it, that we must have broke it. Would not cover it under the warranty either. Now I have upset kids that can't watch their big TV that they were so excited about getting. Not a happy customer and will never buy from them again!

we have had the best salespeople....and nice service people....but i am fed up with the extended service plan! we purchased an LG dishwasher in october 2017 and had it delivered january 2018-it has malfuntioned 4 times now! each time requires 2 visits from the service people - how many times does this have to happen before it is deemed unfixable and just replace with a new one? one service fella even said this particular dishwasher has had multiple problems?? i am over it! it seems that we are going to keep going this route (approximately every 6 months with a repair) until our warranty plan runs out and then we will be forced to buy a new dishwasher? i sent a video of what the dishwasher was doing to the service department tuesday (12-3-19) and i have heard nothing! why? ugh! this isn't how to get repeat customers!!

I bought a washer, dryer and fridge on 11/01/19. Washer works great. Dryer still don’t work the service man got here on 11/19/19. The blower is out. It has not even done one load yet. This is now the 20th and they can’t even tell me when the part will be in. The fridge did not come with screws for the handle. I called and they told me I would have to pay for them because I did not order them before 7 days from delivery date. My kitchen was not finished until 10 days later. The contractor did not set it until then. $2724.17 and I have to pay extra for all the parts. I still can’t even do laundry. Again don’t wast your money. Update. 12/5. Still don’t have part