Big Sandy SuperstoreReviews of bigsandysuperstore.com

DO NOT WASTE YOUR TIME AT THIS STORE!!! After spending almost $4,000 all in one purchase, at the Reynoldsburg, OH location, it has been nothing short of a freaking headache. 1. Was charged twice for a warranty, was told they would refund me. A couple weeks went by and I had to call them to get the refund. 2. Delivery driver came to install the entertainment center/fireplace, the guy says “is this straight?” as he was putting in the fireplace insert I responded “no”, he left it as is without explaining how to fix it. I didn’t notice he left it until about a day after installation. 3. They didn’t have the chest that came with a whole bedroom set, after a couple weeks went by I called, they tried charging $200 for a piece that was already paid for that came in the set! After breaking down the bill to the store manager, they said “let me talk to the sales employee and then agreed to send the piece. 4. Ordered end tables was told they I would be able to pick them up at another location middle of May. Middle of May came and I had to call, they then tell me they were getting delivered, but at the end of May. Get another call at the end of May saying they wouldn’t be in until June 6th, get another call around the new date stating they wouldn’t be in until June 16th!!! I asked for a refund, it has now been a week and a half or so and STILL NO REFUND! I just called and they said it looks like it’s been cancelled but not refunded and they just took care of it. WHAT A UNPROFESSIONAL AND UNORGANIZED COMPANY.

We had a dishwasher installed (if you can call it that) on June 3,2020. The installer was a total non professional. They had to use our tools and the dishwasher is not even usable. There are 2 large dents/scratches on the stainless steel door, it is installed so crooked that the door won't even close. The bottom piece was just set in (we found 1 of the clips on the garage floor and can't find the 2nd one) and it is not screwed to the cupboard. He also mentioned cutting off the ground wire because it was too long and we found the ground screw laying on the floor. We are afraid to even use it, if we could, for fear that it is not grounded. They never asked us to inspect the installation before they left. They asked for a first name and left. I called the Miamisburg store, immediately, to report the issue. They are to be scheduling a service call. It took a week and a half to get the dishwasher, so I wonder how much longer it will be until they can come for the service call??? We also payed for the refundable warranty, so my next concern is if they will try and say that this is a warranty call. I think NOT.

The newly opened big sandy superstore in Miamisburg Ohio by the mall is the worst of my shopping experience. They have sales persons that literally sold a collection of vases to to us promising they were going to be shipped to our address but we got home only for them to call saying we should come back and pick them that they can not be shipped. Even after a week when we went out the to pick these stuff, they refused to wrap them up stating it is not their responsibility. I will strongly advise any furnishings shopper to stay away from that Rubish right by Target store in Miamisburg

I could give Big Sandy Superstore a Zero Star review I would. I purchased a matching washer and dryer set. They delivered the set to me, and when I hooked the dryer up it did not work. It did not even turn on, it was completely nonfunctional!! Got ahold of Big Sandy to request that they replace the broken dryer delivered me, and they refused!!! They said they would repair it?!?! I ordered a new dryer, therefore give me a new dryer!!! Not one that you delivered to me broken,and have to come out to repair.

Spent $8500 in 2 months on their website, 3 months later broken TV,(reported in December a few days after having it) still waiting on replacement, 1/2 of a table that was ordered in Jan sitting in my kitchen with parts all over it. Worst customer service ever! Will never shop there again, Filed BBB and emailed corporate offices. We'll see if anyone cares. Next stop legal and the media! Check out their BBB and other reviews - Do Not Shop at this company!

This has been the worst experience I have ever had with customer service. 2 weeks later I still have not been taken care of completely. When the call they will get back to you don’t believe it and demand to stay on hold. They treated me as if my time doesn’t matter and even though I have talked to many different people from the store to corporate no one seems to care. The fact that I have talked to at least 1 person a day only 2 apologies and 1 was after I mentioned it.

Awful customer service. sectional we ordered arrived 4 weeks late. Everytime we called in, we were told someone would call us back. That never happened. i will never step foot in Big Sandys again. Reynoldsburg location

We purchased an Electrolux dryer at Big Sandy on November 27th, 2019. We purchased the warranty. The dryer stopped working on December 24th. It is now February 10 and the dryer is still not working. It has been almost 2 months without a working dryer for a family of 4. The repair man was here today and didn't fix it, so it could be a while. They do not take care of their customers.