Big Sandy SuperstoreReviews of bigsandysuperstore.com

This is the worst company to deal with! Lie after lie! Took us 5 months to get out furniture and we still haven’t got all our rebates which equal over $1200! The corporate office will not return our calls! The salesman Michael is a liar! And funny enough the manager and accounting person we were working for both quit the company! Well don’t blame them! This company is a joke! We will never spend another minute or dime in this store!

My fiance and I bought furniture 4 months ago and all they keep telling me is that it's the manufacturer. So we bought value city furniture and got it in 2 weeks do to covid. I really hope big Sandy's go out of business.

Went looking for a kitchen package on 10/26/20 needed a no credit check option looked online got approved for acceptance now. I stopped into the Dayton location to speak to representative a young woman was there but she seemed intoxicated her words were slurred and running together. I couldn’t do business like that I love the no credit option but at that cost to have someone reeking of alcohol. Went to Best Buy to purchase staff was friendly.

I bought the appliances from Big Sandy Superstore and my range when out but under warranty and so I called them it took them 10days to come to my house to check the range and after they checked the range they told me that my range blew up and they said that they have to order new head and that will take 3 weeks to get it. My point is my appliances under warranty should being replaced. But they got me suffer for roughly a month and half instead replace my stove. Thx

I purchased a table and 6 chairs. When they delivered the table and chairs there was no hardware to put the legs on the table.

Let me start by saying we have been loyal Big Sandy customers , well at least for furniture. As far as furniture we have been satisfied ( aside from something being damaged upon delivery , how could you not be? I mean it’s NEW , right?) Appliances & customer service ? Not so much! We purchased all new kitchen appliances in a “package “ . This means refrigerator, microwave, dishwasher & stove, and spent a good deal of money in the process. All was good for about a year, then the refrigerator ( Frigidaire) began to have issues with the ice maker. Fortunately, we had added the extended warranty for just such an occurrence. Good thing. To keep the story relatively short, the ice maker was worked on 4 TIMES over the next couple months and then finally quit working altogether. Big Sandy finally quit “ putting a band aid over something that required surgery” and offered us a new refrigerator ( as long as it was something comparable to the one we had , and it had to something already in stock) Ok , so new refrigerator. Fast foreword to the this year. The microwave breaks down ( not sure what the expected life of a sparingly used appliance is , but i would think 2 years isn’t to much to ask from a microwave, yes? When we contacted Big Sandy & eventually spoke with a tech, his first question was “ did it trip a breaker in your fuse box?” ( of course this was a “ yes” ) He then went on to say this was a common occurrence. My thinking at that point in time was WHY sell something you KNOW is eventually going to give the consumer problems? Anyway, we were told a part had to be ordered. Ok , i’m thinking no sweat, in a relatively short time , the problem will be solved. WRONG. We were told after the part came in we would be contacted to set up an installation appointment. WRONG AGAIN. After a little over a week , with no word from Big Sandy, we contacted them. The part was in and “ they didn’t understand why we hadn’t been informed” , but we will send someone soon to repair/ install your microwave. After taking off from work just to be there for this and waiting half a day , this happened: Turns out the “new” ( i have doubts about it being new) part came without the proper fuse!! REALLY? How can a new part delivered be without the proper essentials to get it installed?!! The tech apologized & left. After contacting Big Sandy AGAIN to get this resolved ( and being on hold for 10 minutes) Were told ANOTHER part had to be ordered . This would take 3-5 business days , and we would be contacted, or should “ feel free” to contact them to see when/ if the next new part would be in . We waited 2 WEEKS , and no communication from Big Sandy. So.., we contact them and are told “ why yes that part is in “ and they would set up an appointment. After being on hold for 10 minutes, we were told it would be the end of the week !! My wife then explained that we had BEEN 6 WEEKS without a microwave and the end of the week was unsatisfactory. The tech is supposed to be here tomorrow. ( we will see) In summation: For sales they are good , pleasant and relatively fast . For service ? They are THE ABSOLUTE WORST IN THE INDUSTRY! We have decided to never purchase anything from Big Sandy again EVER. Be cautious about what you consider when / if you buy anything from them, and by ALL MEANS purchase the extended warranty on appliances, as you are rolling the dice as far as durability is considered. In my opinion no business should require you to call them to see if an ordered part has come in. If what you purchased has to be repaired/ serviced THEY SHOULD CONTACT YOU . I am also of the opinion Big Sandy reasoned at some point we would” just forget about it and move on.” Totally dissatisfied with Big Sandy and recommend consumers look elsewhere for the items they sell!

I did not want to give this place any star but had to put in one star to be able to give a review. Made a major purchase on May 8th 2020 was given a delivery date of June 29th 2020. June 29th cane and went, no delivery no merchandise and no follow up from big sandyd. So I wait until 7 3rd 2020 to call them and try to get some type of customer service. Only to be told they don't know when the manufacturer will deliver. So I ask why no phone call, no text message , or no email with something like an apology we could no deliver. Only to be told I don't know. I asked to speak to a manager to be d for 10 minutes to be fobbed off to a sales clerk. To be put on hold again for someone claiming to be the store manager who when i gave my phone number didn't even have a pen or pencil handy to write down my phone number so someone with some authority could call me back with an explanation. This So Called Store SUCKS BIG TIME. DO NOT i repeat DO NOT waste you time , money , or energy buying anything from them. They get your money and give you nothing.

The men who delivered my bedroom suit were great. They were very courteous. But when it came time to put the bed together they had no hardware to put the bed together. They said the bed had taken out if the boxes and they didn’t give them the hardware. I called the store and was told that nothing could be gone today. The man told me he would put in a “work order”. This is NOT acceptable. I ordered this weeks ago. Everything should have been sent to be able to finish the job. I will not be buying from this store again. Totally dissatisfied with the store. But again the delivery guys were great!!!! Linda ingham