Big Sandy SuperstoreReviews of bigsandysuperstore.com

Absolutely the worst company we have ever dealt with. Just finished building a home and prior to the build being completed, we purchased an appliance package with them in excess of $8000. The delivery and installation was a nightmare. There were so many issues, I don’t even know where to start. Rude, incompetent and unprofessional delivery and installation crews. Management and sales is about the same. They left hundreds of dollars in damage to our new home with a botched installation. DO NOT PURCHASE APPLIANCES FROM THIS STORE

Purchased a power reclining sectional which broke in 11 days. Called Big Sandy's for a repair it took 2 weeks for service to get here. Repair man knew it was a bad switch before he got here, but had no switch in his vehicle. Received a text from Big Sandy's repair it would be 6weeks to get switch, then they would schedule an appointment. So after having my sectional for 3 months I get to recline for 11 days. Called manufacturer, they sent a new switch that same day! BIG SANDY"S SERVICE DEPARTMENT SUCKS!!!!!!!!!!

I bought a refrigerator, 1 month ago, had to install it myself, even though Greg said it would be installed, had one of the door screws, plastic, missing and now it seems like, I don't know how to explain it, they have no clue and no compassion, to fix it. I would consider carefully about shopping here.

We bought two recliners in February of 2019. Within a few months both chairs were broken. On one chair the spring for the recliner snapped, on the same chair the “leather” was worn out. The other chair the arm rest completely broke off. We purchased a three year extended warranty on both chairs. So of course I call to get them fixed. We were allowed one rip protection why only 1 when we bought two chairs doesn’t make sense to me. But anyway they came out to “fix the chairs” two days later the arm rest broke again and that was in october I am still waiting as of January 2 2021 for them to come back and fix it. Don’t waste your time. Their products are junk and the warranty is a joke. Everything they did to “fix” these chairs I could’ve done myself!! Do yourself a favor and go to value city atleast their warranty and quality is better!!

Item advertised on there website in electronics clearly states “item ships free to your door”. After adding to cart there is no free shipping option. The cost is $99 to ship. Customer service is absolutely terrible with this company.

DO NOT waste your money and time with big sandy superstore! First problem... We kept telling the salesman over and over what color loveseat and chair we wanted, both the same color brown, but the chair was green and loveseat was brown. Second problem... We drove 40 minutes to pick up the chair and that was when we found out it was green after we brought it home and started to unpack it. I’ve talked to several people at the store without any satisfaction and my opinion is that all they care about is the sale and nothing else. They have Terrible customer service and I don’t think Big Sandy’s is going to be in business very long.

Don’t buy a warranty on your tv because apparently when it gets busted it doesn’t cover it, they want you to pay double what the tv is worth and then they cuss you on the other end of the line! I will never in my entire life ever buy another thing off of them

I went in to purchase a mattress with their Black Friday ad that advertised a free 55” HDTV. What they don’t tell you is that it is only the free TV with incorrectly priced mattress OR national promotion that is price matched with manufacturers website pricing. There is nothing in their ad circular that states this. Management does not care to hold up to their word of what was published in their ads. I’m cancelling my order and will never deal with Big Sandy’s again.