StockXReviews of bigonus.com

Response from StockXNov 13, 2024

Thank you for sharing your feedback. We are concerned about your experience and take authenticity claims very seriously. We work exclusively with authorized retailers and guarantee the authenticity of our products. We would like to investigate this matter thoroughly to address your concerns properly. We kindly request additional information, including your Order ID, through this platform so we can better assist you. Please provide the requested details when possible and we will contact you promptly to address your concerns. We appreciate your support and look forward to your response!

Response from StockXOct 30, 2024

Dear valued customer, We have canceled your order as requested since we could not meet your desired delivery timeline. Our standard processing time is 1-3 business days before shipping, and delivery time (depending on the shipping carrier) takes 9-12 business days. We are transparent about our processing and shipping times with all customers. While we understand your frustration, we operate with clear timelines communicated during checkout. The cancellation has been processed and your payment will be refunded according to your bank's policies. Please let us know if you have any questions.

Response from StockXOct 28, 2024

Dear valued customer, Jordan sneakers are sold by individual sizes, and each size has its own inventory level. Although the product is still displayed on the website, the specific size you ordered is currently out of stock. Regarding the price change: Jordan prices typically fluctuate based on size and timing. Popular sizes often command higher prices than less common sizes. This is a market-driven pricing policy. Regarding your refund: We always process refunds immediately on our end. However, the actual time for the money to appear in your account depends on your bank's processing time. We apologize for any inconvenience regarding the out of stock situation and appreciate your understanding.

Response from StockXOct 23, 2024

We appreciate you reaching out. We're experiencing a higher than normal volume of contacts right now, which means it might take a little longer than usual to get back to you. We value your patience and are working diligently to respond to all inquiries. Please provide your order number and a brief description of your question so we can assist you as quickly as possible. You can also contact us at [email protected].