Del
Assaulted by Tour Guide, Called 911 to Report
THE worst and most horrific touring company. Can you imagine you are there to have fun, and had to call 911 to report injuries imposed by the tour guide? This happened to me on the morning of March 16, 2022. I got dragged down to the ground by the tour guide on the ground before the tour, and had to call 911 (my fist time ever) to report on the incident. There were multiple cuts and bruises on both of my knees, and the cuts were bleeding. I arrived before 8am to the site per instruction, as witnessed by my Uber driver. I met with the tour guide Doug, signed a waiver, left my bag in their van, and was told to use the public restroom next to the park lot for the last time. He did not say anything about staying put or giving lessons. I went to make a quick change and when I came back, the other tour guide said I was late, and he's not going to take me. I was very confused, and Doug played deaf (seriously, after multiple times I begged him for help) and left in a boat. And then the other very rude tour guide was going to leave as well. I wanted to find out what's going on, at least to get my bag back from their van, and he just ignored me... Then this guide pushed me down onto the floor, scratched my knees, and kept repeating that people have to arrive before 8:20 - I don't know if he's mad or mindless or both. Evidently his colleagues Doug signed me in before 8am, but he just denied it without listening. All my witnesses said this guide was so unreasonable, but he claimed I acted erratically.. the above scenario was witnessed by multiple people standing by and a lady from California can be my witness (I have her contact if the tour guide is to lie). I am one regular city girl from NYC. I am writing this from the Napoopoo pier where the tour is supposed to start. I attest to every single word that I said above. I called their head office and no one was there to help.. Adventure in Paradise company turned out to be torture in hell. Avoid.