System errorReviews of bhochimneysweep.com

I had an appointment between 8-11. Tech called at 10:45 and said they would be between 2-4. At 10 till 4 I got a call. The person on the phone said they had tried to call me all day..which is crap. Wanted to reschedule. I said never mind, I'll find another company! Couldn't even get them to show!!

This company provided terrible service on my gas fireplace. I told the technician that my pilot flame keeps shutting off. This technician claimed he sealed a minor leak. He restarted my fireplace, but the next morning I noticed the pilot flame shut off again therefore the problem wasn't fixed. This company did not come to correct the problem instead they suggested something else was wrong with my fireplace and wanted to charge me more money after they had already charged me $280. I would not recommend this company to do any type of services.

I had an appt on 11/2/25 with BHO for a fireplace failing to ignite. The technician called to inform me he would be late arriving which he was over 2 hours late. Once he arrived and I gave him background info on what happened he immediately took the fascia off the front of the fireplace messed with the flow tubes a little tested for gas leak fired it up and it lit immediately. He replaced the fascia said they could do an acid clean of the gas line but that would be like $900. I said I would not be doing that right now but what was wrong with it and he just beat around the bush and never said what the issue was. Then charged $300 and on the receipt said if the issue occurs again to just give them a call. Well 48 hrs and two starts later the same thing happened, so I called on the 11/4/25 they said they would call me back to reschedule him to come out. I never heard from him. I called on 11/10/25 same thing no call, called on 11/19/25 still no call back. I called today 12/3/25 and I’m still waiting for a response. I will call everyday until they either change their number, fix my fire place or refund my money. BHO is a ro off. Do not look at the reviews on their website they are not the same as the ones with the better business bureau or on trust pilot. Beware of this scam.

I had a simple problem. I had a flue brush stuck in my chimney. I called Bho up. I was very clear about what needs to be done. They said no problem. They sent a guy over to my house. He shows up park in my driveway with a minivan no ladders. I asked him if he understood what the problem was that he may have to get up from the top of the Chimney. He said no problem. Judging from the Equipment that he had, I could tell that he was not gonna be able to do it. I asked him outright. He showed me some silly little flu brush. It was definitely not the right tool. Took one look at the chimney and said he couldn’t do it and then proceeded to charge me $75 for the initial inspection As I didn’t want to conflict on my front yard, I just gave him the $75 Do yourself a favor stay away do not use this service. They do not know what they’re doing. They obviously just started a company without any training stay away.

Definitely avoid and why aren’t they closed by BBB? Busy people trying to get household care done quickly can’t catch a break when these BS scam companies are the top results! Nobody has time for this! Anyways, thankfully we didn’t pay when we saw how bad they were. Very sketchy and didn’t lay down a tarp so the whole living room is covered in soot. Will now have to spend hours and money cleaning. Sorry to all the others honest, hard working people who had to deal with this. It’s too bad there are such incompetent, dishonest people out there. So if you want to avoid this waste of time and money, avoid this company

The operator showed up in a beat up van with Texas license plate. The windshield was cracked and unsafe. Reflective of their work habits. The operator pulled out a shop vac. No ladder, no flume broom. I sent him away.

Booked an inspection with BHO Chimney Sweep, and they rescheduled three times, arrived late, and offered a quote of $4,000 for a repair I resolved myself. Their technician barely looked at the issue and showed no professionalism. I would strongly advise choosing a different provider.

Called and set up inspection for 11/20 between 3 and 5 pm. Missed phone call around 3 o'clock then received text telling me tech was running on delay and could be here by 4 and to reply "ok" which i did. They called back about 5 minutes til 5 telling me the tech would not make it out that evening. We reschedule for the next day between 10 am and 12 pm. The technician called around 12 asking me what I needed done exactly. I told him I needed an inspection. He then began to tell me he was running behind and could be here in about an hour or so. This was the second time they did not show up on time. He tried to blame it on the missed call from the day before. I then told him to nevermind and that I would find someone else to do my inspection. From my experience I would not recommend this company for a chimney inspection.