System errorReviews of bhochimneysweep.com

I hired BHO Chimney in Briar Cliff to completely replace my fire place components. I thought it would be easy but we ran into trouble. Ant the end of the day the biggest issue was they refused to stand behind their work. This is not tough stuff. I must recommend you avoid them totally. What Happened? Let me share the 6 mistakes/issues we had 1) They came in to replace my fireplace assembly (gas valve, pilot light, remote, etc). They brought in a low cost "cheep" unit and charged a premium price. So I expected a quality unit. The problems I had are 1) the pilot light was 2 inches high, shining light into the room when the fire valve is in the off position. I wanted the normal 1/2 inch pilot flame so it was bright when in the off position (my solution: turn it down but they said that would not work, hmm my old one did), 2) they placed the pilot flame so far from the gas emission pipe) that it took 30 seconds of "gas on" to light the fire, filling the space with gas, when the gas finally lit it had filled the entire fireplace cavity so flames jumped out of the fire place and extended 3 feet into the living room, yes you had to turn on the gas and then back up or get your hair burned (their solution -- move back or get burned, my solution: move it closer to the gas pipe with the holes in it!!). 3) they left out the screws that attach the gas pipe to the log rack so the assembly slide back as you pushed the pilot one (my solution, add the screws). 4) There was a remote but every time you wanted to turn up the "flame up" after using the remote for flame off you had to manually turn the gas on and face the 3 ft flame again, every time, (solution: the remote should handle turning the flame up from the off position/my old one did, what's the remote for it it does not work - note pilot was on) 5) when you pressed the remote "flame up" function on the remote the assembly made a horrid grinding noise and did nothing to increase the flame so you had to turn the gas up manually, the remote up did not work (my solution: replace the new valve assembly, it's faulty. Their solution: relight it manually, What's the pilot for if I can't use the remote to turn the flame up from off (note: the pilot was on) My solution: replace the unit, it's faulty. 6) Last problem: They promised to fix it by upgrading me to a "better" unit for an additional $250, They said I had to pay for the faulty one because the box was opened so I could not return it. I said okay (gave up) and we scheduled a time for the 2nd installation. Their solution : They never showed and when I called and asked where they were the reply was "I must ask my manager" They never called me back. My solution: find a new competent vender. So my recommendation, never hire them for anything

BHO Chimney is a nightmare. I live in Southern Maryland. The technician came out and said it was the pilot light. Within 10 minutes of him leaving I called to let him know the pilot light went out. He told me to take a picture of the model number and send it to him. I asked him how does he know what is wrong if he isn't coming back. He said that he noticed when he was here. I was thinking to myself then why in the heck didn't you say that when you were here??? I never heard anything from him and when I called the company to file a complaint they kept avoiding me saying they would return my calls. Finally I gave up and called my bank to dispute the charge. I am not paying for a service charge when you didn't do anything. Stay away!!!! There are other companies to do business with because they are horrible and a rip off. I should have done my research instead of reading the reviews on the website.

it won’t be BHO arriving. Be prepared that they contract out even though the office will tell you otherwise

This business is a scam- specifically the Chattanooga location. Contacted this company for an inspection to see is our chimney was clear. The person showed up 2 hours early. He couldn’t see through the fireplace, so he said he would have to go on the roof. Then looked at the roof and said it was too icy. Said he would have to reschedule (not come back at the scheduled time when the frost would have been gone). Said they would call to reschedule. Paid the inspection fee though no inspection was completed. They never called. When my husband called them multiple times they didn’t answer. I called from a different number and they answered, apologized, didn’t reschedule, said they would call back - never heard from them again. Now they don’t answer when I call. This is a scam company. Avoid at all costs.

Only giving one star because I can't give a zero. Booked with BHO, they told me it would be $2,000 to do inside and outside of the chimney, which I wasn't going to pay. They charged me a fee to come out for inspection and the payment went to Kalsi Procare. When I spoke to the company I asked for a refund because it's against the law to have a second party perform a service without disclosing it to the client first. I didn't get anywhere so I will need to contact my bank, FTC and BBB.

On Tuesday 1/20/2026 I called BHO at 12:49pm and booked an appointment for 1/22/2026 between 4pm-6pm EST. This was to have my fireplace in our new home inspected before the impending winter storm to ensure it's safety as a second source of heat in a power outage which is likely. On 1/21/2026 at 9:04pm I received a text message from the company alerting they were fully booked for the date I selected and rescheduled my appointment for Tuesday 1/27/2026. That appointment would occur after the storm. I responded through text requesting they assist us in finding another appointment before the impending storm and didn't receive response. I just called them, and the first representative told me that there was nothing they could do about the reschedule. When I asked to speak to a supervisor he said he would transfer me, but the call was hung up. I called them back and spoke with another representative who said she couldn't transfer me to a supervisor but one could call me back but there would be nothing they could do either. Basically it is what it is, they were overbook and the technician rescheduled. What does this mean about a company, knowing that this change last minute has left me no way to make another appointment in time to help ensure my families safety? The nonchalance of these representatives was astounding and I don't think they understand the word empathy let alone have the capacity to feel it. The worst part is that I work in the building/development industry and will relay this experience to our corporation. Thankfully this lesson was learned before we tried to use them as a sub to complete work for us. I can assure you that wont happen under my watch in the future.

A technician arrived to service the pilot light in my fireplace. After disassembling the unit, he asked to see where the gas line entered the house. I took him outside and suggested he check the propane tank, as it had just been filled and might have been turned off. He dismissed the suggestion, insisting it had no relevance to the pilot light. He then looked at my irrigation lines—mistaking them for the gas line—and stated that everything appeared fine. Once back inside, he informed me that the entire pilot light assembly needed to be replaced because the lines were “corroded, rusted, and crumbling.” He quoted a total cost of $1,300, plus an additional $400 for a remote control that I neither have nor want. He was extremely insistent about the remote and pressed me for a 30% deposit for materials before leaving. I paid only the $69 service fee plus tax. I subsequently had another company inspect the fireplace. They confirmed there was no corrosion, rust, or deterioration of any kind. The issue was simply that the gas tank had been turned off. The new technician showed me how to turn it on and off, and once the gas was turned on, the pilot light functioned properly. Additionally, the technician from BHO Chimney Sweep arrived with another individual who sat in my living room scrolling on his phone while people waited for them in their vehicle. The entire experience was unprofessional and uncomfortable. I contacted BHO to request a refund, as their technician provided false information and, in my opinion, significantly misquoted me for unnecessary work. I would not recommend this company under any circumstances.

I only gave one star because zero isn't an option. Bait and switch scammers. Came up on a local Google search but we found out later they are not even located in our area! They told us chimney was completely clogged and unsafe to run AT all. And that the cost to clean it would be over 4,000. Very pushy, insisting we do the cleaning immediately. We called after we retained them and told them we were going with someone else instead and not to cash the retainer check. They said OK then tried to cash it anyway. We had a reputable local company come in after. They told us that chimney is slightly dirty but safe to run. And they will charge us less than two hundred to clean it.