Beyond20Reviews of beyond20.com

Confession: Day 1 found me a little overwhelmed by the size of the course manual and the "requirement" to certify by weeks end. I expected an onslaught of acronyms and process definitions followed by a challenging certification exam. Enter game changer Erika Flora and the Beyond20 ITIL Foundations training course to rewrite my expecations before day's end, and then to proceed in exceeding them. Erika is a gifted and engaging instructor whose knowledge and experience allow her to flesh out ITIL's skeletal processes in real world models relatable to our core business. Her enthusiasm and workshop style worked quickly to increase my knowledge of the ITIL concepts and to equip me with the confidence to not only achieve the desired certification, but to begin the work of applying those concepts within my work team.

My expectations were that I would be attending a 3 day course with semi-dry "PowerPoint by Death" material. Boy was I wrong, the instruction was exciting and very interactive which kept everyone involved and attentive to the materials being taught! I also scored extremely well on the ITIL / IT Service Management Final Exam which is a testament to the quality of the training material. Well worth the time and money spent! Also 24 PDUs for my PMP Recertification can't be beat either! Take this ITIL v3 Foundations Course you wont regret it!

This was a great class and the group size was perfect. The instructor, Erika Flora, is very knowledgeable and made the learning fun. She did a great job!

Erika Flora is a talented instructor and made it easy to learn the right concepts to pass the (ITIL Fundamentals) test.

This was a really well-run bootcamp. Instructor made it fun and relatable by giving real-life examples.I would recommend this class to anyone interested in taking any of the ITIL certifications.

I had the opportunity to work with Beyond20 for an ITIL Foundations class and they were awesome. The pace of the class was perfect and they were very knowledgeable. I would highly recommend Beyond20 for all of your ITSM needs.

For a foundational class (ITIL V3), the duration is about right. Facility is convenient and adequate. Content is extensive but highly structured to give students a good grasp of key concepts, processes and practices. The lead instructor, Erika Flora, is a true SME who fosters collaboration/networking as well as supplying context to materials and relating real life business cases to help solidify understanding and application of ITIL practices. She also prepares students very well for the certification exam. I'm impressed and will recommend Beyond20 to others.

Beyond20 provided an excellent environment conducive for training and preparation for the ITIL Foundation exam. Erika Flora made the ITIL material easy to comprehend with enhancing group exercises and catchy phrases. Overall, I give Beyond20 an A+WESOME.