I ordered a gift for my love and I still have not received it yet! I tried to track my order but it's saying my item is NOT FOUND! I've been waiting for weeks and they HAVE NOT sent a message to me notifying me that my purchase has even been sent! I WOULD LIKE A REFUND; OR MY GIFT SENT WITH A DISCOUNT. I even tried calling and get NO ANSWER IT RESPONSE.
Response from Beyond LoveSep 13, 2023
Hi there,
thank you for your review.
We apologize if your package is late. We have 24h customer service and kindly ask you to write us an email and we will check it immediately.
Here is our email address: [email protected]
Please don't hesitate to contact us any time!
Kind regards,
Beyond Love
AC
Anthony C.
BEWARE!!!!!!!!!
BEWARE: EVERYTHING YOU ORDER COMES FROM CHINA!!!!! EVERYTHING!!!!don’t let them kid you, they save money this way and chances are you will never receive it! Or it will be stuck in china for weeks!!! They will lie to you and feed you bs!!!!! Save your money order from a reputable place like Amazon etc, this place will say anything to get your money!!! Ps: if you’re ordering as a gift, don’t hold your breath, you better order 2 months ahead of time and maybe you’ll get it in time if ever at at all!! Haha
Response from Beyond LoveJul 24, 2023
Hi there,
we would like to express our gratitude for taking the time to share your thoughts with us.
Upon reviewing your feedback, we understand your concern regarding the order you placed before the weekend. We want to assure you that we are actively working on fulfilling your order, and the package is already en route to your address. In an effort to expedite the process and provide you with the product as soon as possible, we sourced it directly from one of our trusted producers. We apologize for the inconvenience caused due to the product being temporarily out of stock, but we made sure to arrange a faster delivery option for you. As a gesture of goodwill, we also applied a discount to your purchase to make up for any misunderstanding.
While we value all feedback, we kindly request that you refrain from making any accusations without substantiated evidence. We are committed to ensuring a positive experience for all our customers, and rest assured, we are doing everything we can to resolve this matter promptly.
We sincerely hope that the gift for your wife will bring joy and delight once it arrives. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.
Kind regards,
Beyond Love
PB
Patty B.
They won't refund me
I canceled my order when I discovered I wasn't getting my item I ordered on time..i never got the item and they won't refund me
Response from Beyond LoveJun 22, 2023
Hi Patty,
thank you for your review.
As we described a couple of times already, you did not get the package because you canceled the order and the money was refunded promptly, which was confirmed by your account.
We apologize if this has caused any inconvenience.
If you have any other questions concerning this matter, please contact us any time or your bank.
Kind regards,
Beyond Love
JT
J T.
Want someone to get in touch with me.
Want someone to get in touch with me.
Son is in a VA hospital and not able to move. Bracket broke in 24 hours.
Very disappointing to him and his mother.
I would like some response to this issue. 527 435 5423
Response from Beyond LoveMay 31, 2023
Hi there,
thank you for your review.
We are sorry that the bracket broke and are more than happy to replace it for you for free.
Please send us a message to [email protected] and we will handle it as soon as possible.
Kind regards,
Beyond Love
DA
David
Why do they claim you can pay by PayPal…
Why do they claim you can pay by PayPal and Apple Pay on their adverts and website, then upon checkout it has to be credit card, this is normally a red flag of a scam…
Response from Beyond LoveMay 24, 2023
Hi there,
we apologize for the confusion.
We are working with Paypal right now to offer it as a payment method as soon as possible, that is why it is displayed already.
We also offer a variety of other payment methods, not only credit card.
We are sorry if this was in any way misleading you.
We hope to welcome you as a happy customer soon!
Kind regards,
Beyond Love
CP
Cody P.
This was a scam I never got what I…
This was a scam I never got what I order y’all just take people’s money 🤬🤬🤬 what a joke
Response from Beyond LoveApr 18, 2023
Hi there,
we apologize if you have not received your product yet.
Unfortunately, sometimes it takes a bit longer to be delivered.
We are happy to help you out in any way we can.
Please contact us on [email protected] and we will make sure you receive your package as soon as possible.
Kind regards,
Beyond Love – Customer Management
ON
Ontario
terrible site to purchase from
terrible site to purchase from. Coming from china so it gone take forever. I’ve been waiting 4 weeks now it’s in customs just sitting there. Customer service sucks it’s automated responses and read some of the reviews ladies and gents they are the exact same with the exception of a couple and literally a couple words changed. This site is bs
Response from Beyond LoveApr 10, 2023
Hi there,
we are very sorry that you are upset.
We only send from our producers when the product is sold out in our warehouse. We made this decision so our customers would still be able to order the products.
We are more than happy to send you a new one if the first one got stuck, as delivery does not take more than 10 days.
As for the reviews, we have thousands of happy customers which wrote reviews here, on our website and on social media, there is nothing to worry about here.
Please contact us on [email protected] and we will make sure you receive your package in a timely manner and are satisfied with the product.
Kind regards,
Beyond Love – Customer Management
AA
Anthony A.
Absolutely awful
Absolutely awful. I read reviews that they got theirs within 2 weeks and mine took well over 3 weeks. I purchased it from the moment they started advertising for valentines and the late shipment ruined it for me. They also falsely advertise their star rating on their site from trustpilot. Do not use these guys or purchase from them. The box came damaged as well and it took 5 emails before they replied to one about the delay in shipment. Absolutely pathetic
Response from Beyond LoveApr 10, 2023
Hi there,
thank you for your feedback. We appreciate that you took the time and value your opinion.
We apologize for any inconvenience this might have caused you.
We had delivery problems for Valentine’s Day as we did not anticipate the vast amount of orders. This was our fault and we are truly sorry about it.
It is very unusual that you did not get a response right away, we highly value customer satisfaction and answer every email within 24h.
We are happy to send your product again or find any other solution for you.
Please contact us on [email protected].
Kind regards,
Beyond Love – Customer Management
