Beyond LoveReviews of beyond-love.com

Response from Beyond LoveFeb 3, 2026

We’re truly sorry for this experience, and we completely understand how frustrating and disappointing this must be — especially when you were expecting a personalized gift. This is not the level of service we aim to provide, and we sincerely apologize for the stress this has caused. When an order shows as delivered but hasn’t arrived, it can sometimes be due to a carrier scan error or a delivery issue, and we absolutely want to help resolve this as quickly as possible. We also apologize for the delay in our response on Messenger — we understand how important timely communication is. Please provide us with your order number and we will take care of it right away ❤️

Response from Beyond LoveFeb 3, 2026

We’re really sorry to hear this, and we understand how frustrating it is to feel left without answers — that’s definitely not the experience we want for our customers. We’d truly like to look into this for you, but we’re unable to locate your order without additional details. Please provide us with your order number and we will check on it right away. We appreciate you bringing this to our attention and giving us the opportunity to make this right.

Response from Beyond LoveFeb 3, 2026

We’re sorry for the frustration this caused and understand how concerning it can be to wait for updates on your order. We’d like to clarify that we did respond to your emails to confirm the engraving details, as emojis cannot be engraved on this item and we wanted to be absolutely sure you received exactly what you wanted. Once confirmation was received, your order was processed and shipped. According to the carrier, your package has since been successfully delivered. Thank you for your patience, and we appreciate the opportunity to ensure everything is resolved for you.

Response from Beyond LoveFeb 3, 2026

We’re truly sorry for how stressful this situation was and for the frustration it caused, especially during such an important time of year. We understand how upsetting it can be when a gift doesn’t arrive as expected, and we regret the distress this created. We’d like to clarify that the order was delivered in time for Christmas. Unfortunately, the package was damaged during transit, which is something we take very seriously. As soon as this was brought to our attention, we issued a full refund for the affected item and sincerely apologized for the inconvenience. We’re sorry that communication felt delayed at any point — this was never our intention. We always aim to support our customers and resolve issues as quickly and fairly as possible. We appreciate you sharing your experience and are truly sorry that it did not meet expectations. Our goal is always to provide meaningful gifts and dependable service, and we regret falling short in this instance.

Response from Beyond LoveMar 2, 2025

Hi there, we are so sorry about the delay but as mentioned in our emails, the new law in the US was out of our hands and we are more than happy to refund a part of your order. Please reach out: [email protected] Kind regards

Response from Beyond LoveMar 2, 2025

Hi Karen, we are not scamming anyone. We informed all customers about the unfortunate delay due to the new law. Since then, your package has been delivered and we hope it brings a lot of joy! If you have any other concerns, please don't hesitate to reach out. [email protected] Kind regards!

Response from Beyond LoveMar 2, 2025

Hi Douglas, I just checked your order and we did reply to your email, offered you a discount and your order was delivered as well. Since the order was delivered, we never heard from you again. If you still have a problem with the product, please reach out to us and we'll gladly fix it for you. Kind regards!