BetterPhoto Inc.Reviews of betterphoto.com

I've been on BetterPhoto for 8 years and in recent years on a paid subscription. The website went down in about February 2025 and along the way Mr. Peak promised the subscribers that they would have a free year when up and running. The site is running but I got no notification of that and cannot get ito the new site unless I pay again. No answer to emails or the phone number listed.

betterphoto.com charged me for a website, NOW ITS GONE

It’s been a week after I paid to renew my deluxe website and all I get when putting in the url is that I can’t connect to the server. Calls have not been answered nor have emails.

I had an issue almost a year ago with missing an annual payment. I've maintained a website there since at least 2010. At first they tried to restore my site saying that i should be able to access it within a eeek. This was SPRING of 2024. I never regained access. Since then I have periodically reached out by email to one of the three or four customer service email addresses. I've had no reply at all in 10 months. I'm desperate to restore my work. Just last week I paid a fee all over again hoping that someone would reach out to me. All I got was a short acknowledgement of my payment. The customer service used to be so good and they were so reliable. I think they must have changed hands. I'm so extremely frustrated. I maintained that site for over 15 years just to have a record of work that I did when I was younger. It is the only place that that curated body of work existed.😢

I have been a member of Betterphoto for 20 years. I have been unable to adequately use the site since January 2025 when they began their "upgrade" . Unable to upload photos and unable to view my most reccent photos. I have emailed "customer service" five times with no reply. The only phoe number I have for them rings busy. So frustrated - I pay for my membership.

I can’t access it shortly after I renewed on March 25, 2025.

No reminder was ever sent to renew. Yes! I did check the SPAM box and there was nothing there as well. This has happened to me 2 years in a row.

The image loader is still not working after 2 weeks,and without it there really is no reason for being on this website