Susan
Ineffective Medicine
My experience with Bettermerx customer support was consistently positive. Responses were prompt, professional, and informative, and representatives were responsive to my questions throughout the process. My feedback relates specifically to the oral tirzepatide tablets. Over the course of treatment, I did not observe any noticeable effects or side effects at the initial dose after one month of use. Based on this, I requested incremental dose increases. While there was some initial hesitation, these adjustments were ultimately approved. Despite progressing through multiple dosage levels, including up to 10 mg, I did not experience measurable changes. Given the monthly cost of $255, this outcome was not consistent with my expectations. When I inquired about further dose escalation, I was advised by the medical team that the next step would be to transition to an injectable formulation. This differed from my original preference for an oral treatment option. I was also left with some uncertainty regarding the maximum available oral dosage (20mg) based on prior communications. In summary, while customer support was effective and professional, my individual experience with the product did not produce observable results.
Response from BetterMe RxApr 15, 2026
Hi Susan, Thank you for taking the time to share such a thoughtful and balanced review—we truly appreciate it. We’re very glad to hear that your experience with our customer support team was positive and that you felt supported throughout the process. We’re sorry, however, that the oral tirzepatide did not deliver the results you were hoping for. While many patients do see benefits, there are cases where the oral formulation is simply not as effective for certain individuals, even as the dosage increases. When that happens, our medical team typically recommends transitioning to the injectable form, as it tends to be more consistent and often produces better outcomes. We understand that this may not align with your original preference for an oral option, and we appreciate your openness in sharing that feedback. Regarding dosing, your experience is valid—there can be variability in how patients respond, and our providers aim to balance effectiveness with safety when considering increases. If you’re ever open to it, we’d be happy to help you explore alternative options that may be a better fit for your body and goals. Thank you again for your honest feedback—it helps us continue to improve both our care and communication. Best regards, BetterMe Rx Support