BetterMe RxReviews of bettermerx.com

Response from BetterMe RxMay 5, 2026

HI Marshall, We’re very sorry to hear about your experience — you’re absolutely right to expect both accurate dosing and timely communication. It looks like we missed the mark here, and we also recently identified an issue that may have impacted our ability to receive and respond to some emails and calls. We understand how frustrating that must have been, especially when trying to get this resolved. We’ve since corrected those issues on our end and would really like the opportunity to make this right for you. Our team is reaching out directly to get you set up properly and ensure everything is handled correctly moving forward. If you’d like to contact us directly, please email [email protected] and we’ll prioritize your case. We truly appreciate you bringing this to our attention and the chance to improve. Best regards, BetterMe Rx Support

Response from BetterMe RxMay 5, 2026

Hi George, We’re really sorry to hear about your experience — that sounds very uncomfortable. Everyone can respond differently to treatment, especially in the early stages, and we understand how discouraging side effects like that can be. Your comfort and safety are our top priorities. We’d appreciate the opportunity to connect with you and review what happened, as there may be ways to adjust your plan or explore alternatives that feel better for you. If you’re open to it, please reach out to us at [email protected], and our team will take a closer look and help however we can. We appreciate you sharing your experience with us. Best regards, BetterMe Rx Support

Response from BetterMe RxApr 29, 2026

Hi Tracey, We’re very sorry to hear about this and understand how frustrating that must be. We were unable to find any prior messages in our support channels, but we’ve just reached out to you directly via email so we can resolve this as quickly as possible. Based on our records, your order was delivered on April 25th. If there’s any concern that the incorrect medication was received, we take that very seriously and will investigate right away. If you’re able to share a photo of what you received, that will help us expedite things. You can also reach us anytime at [email protected] , and we’ll make sure this is handled promptly. We’re here to help and will get this resolved for you. Best regards, BetterMe Rx Support

Response from BetterMe RxApr 24, 2026

Hi Kevin, Thank you for your feedback—we completely understand your concern about the temperature on arrival. While the medication is designed to remain stable during transit, even if the ice packs have warmed, we never want you to feel uncertain about what you received. We’ve reached out to you directly to make this right, whether that’s sending a replacement or issuing a full refund—whichever you prefer. Our goal is to ensure you feel confident and supported throughout your experience with us. Best regards, BetterMe Rx Support

Response from BetterMe RxApr 15, 2026

Hola Maria, Lamentamos mucho que esta haya sido tu experiencia—entendemos lo frustrante que puede ser. Revisamos tu caso y vemos que respondimos a tu consulta sobre la medicación el 18 de marzo, y que tu suscripción fue cancelada el 14 de abril, el mismo día en que solicitaste la cancelación. Nuestro objetivo siempre es responder lo más rápido posible y asegurarnos de que cada solicitud se atienda correctamente. Si hay algo más en lo que podamos ayudarte, por favor háznoslo saber—estamos aquí para apoyarte. Saludos, BetterMe Rx Support Hi Maria, We’re very sorry this was your experience—we understand how frustrating that can feel. After reviewing your account, we see that we responded to your medication question on March 18, and your subscription was canceled on April 14, the same day you requested it. Our goal is always to respond promptly and ensure every request is handled correctly. If there’s anything else we can assist you with, please let us know—we’re here to help. Best regards, BetterMe Rx Support

Response from BetterMe RxApr 15, 2026

Hi Amy, We’re very sorry to hear about your experience, and we understand how frustrating this situation must feel. We want to clarify that at the time of checkout, the program is set up as a recurring subscription, which is disclosed prior to purchase. That said, we always want to ensure our customers feel fully informed and supported. After reviewing our records, we were unable to locate any cancellation request received through our support channels prior to your order being processed. It’s possible there may have been a delivery issue with your messages, and we sincerely apologize if that was the case. This is not the experience we want for any of our customers. Our team will be reaching out to you directly to review your situation and work toward a resolution. We appreciate you bringing this to our attention and the opportunity to make things right. Best regards, BetterMe Rx Support

Response from BetterMe RxMar 28, 2026

Hi Susan, We’re sorry to hear about your experience and understand how concerning that must feel. We’ve taken a close look at your account and only see one completed charge. In some cases, banks may show a temporary authorization or pending transaction that can appear like a second charge, but it does not result in duplicate billing. We’ll be reaching out to you directly to review this together and make sure everything is fully resolved. In the meantime, please don’t hesitate to contact our support team if you’d like immediate assistance. Best regards, BetterMe Rx Support

Response from BetterMe RxMar 27, 2026

Hi Ryan, Thank you for your feedback—we take concerns like this seriously and want to provide some clarity. Your monthly price adjusted from $255 to $265 on your second order, which reflects standard pricing as outlined during the checkout process. That said, your pricing is now locked in at $265 for all future shipments, regardless of any dosage increases. We always aim to be transparent and fair with our pricing, and there are no hidden changes or unexpected adjustments beyond what is disclosed upfront. If you have any questions or would like us to walk through your billing in detail, our support team is here to help. Best regards, BetterMe Rx Support