Better ImpactReviews of betterimpact.com

We've been using Better Impact for the past 2 years for a major annual triathlon event with 500 volunteers for around 1200 roles over a week in various locations. We believe that it really makes our volunteer programme a step up from before allowing volunteers to select their own schedule and for us to manage the behind the scenes with ease. The online chat support is excellent, fast, effective and real people at the end of a message.

The system is not perfect for our needs, what makes it worth the 5 stars though is the speed with which our questions are answered and feedback is taken up.

I have been using Better Impact for the last 9 years, it is the BEST software for my volunteer program which has about 2,000 online profiles each year. They really listen to their customers and implement feedback continually into the software.

Excellent customer service. The help team are always on hand and LISTENING to clients RE: constant improvements. The software is very powerful and keeps getting better. I would recommend Better Impact to any volunteer manager in any organisation.

Better Impact is a volunteer ICT system and it does what it says on the tin. It's full customisable so give you flexibility to write your own custom fields in to suit your service/organisational needs. We've been using this now for quite a few years and wouldn't change it. They've upgrade to have a client module which is great for what we need, it allows you to associate a volunteer with a client :) Their support is excellent and someone always gets back to you if you have a question or an issue.

Apart from the software itself, which is constantly being updated with suggestions from actual users and is customisable for each organisation's needs, it's the customer service that makes it a pleasure to use Better Impact. The instant messaging service means that your query will be answered, if not resolved, within minutes. I recommend Better Impact to all of my networks!

Always prompt response and direction given.

Excellent product, excellent, friendly and immediate customer service. I've used it for 12 years and can't conceive of using anything else. Volunteers find it super intuitive and user friendly.