Better ImpactBetter Impact is revolutionizing volunteer management with its intuitive, comprehensive software solutions. Trusted by organizations worldwide, Better Impact offers powerful tools for managing volunteers, members, donors, and clients with ease and efficiency. Whether you're a non-profit, government agency, or community group, Better Impact helps streamline your operations, enhance volunteer engagement, and maximize your impact.
Better Impact (betterimpact.com) has 407 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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IT & Communication · Chicago, Illinois
Excellent
IT & Communication · Evanston, Illinois
Excellent
IT & Communication · Naperville, Illinois
Excellent
IT & Communication · Chicago, Illinois
Excellent
Showing 334 reviews with 5 stars · Clear filters
Austin
The site was so user friendly, and the layout is visually appealing and easy to see also. Highly recommend this platform!
Response from Better ImpactMar 24, 2026
Thank you so much, this made our day! We put a lot of care into making Better Impact easy to navigate and pleasant to use, so it means a lot to hear that it's landing that way for you. And thank you for the recommendation. That's the highest compliment we can receive. We're glad to have you with us!
CL A.
We have a great experience using Better Impact. The system has what we need as a small municipality and more. The reporting features are helpful for tracking volunteer engagement. The mobile app is nice, but do wish their was an administrative app, so we can get notified of changes or if need to change an activity quickly off work hours. Overall, our municipalities experience has been great and recommend this software program.
Response from Better ImpactMar 24, 2026
Thank you so much for this thoughtful review! We're really glad to hear Better Impact is meeting the needs of your municipality and then some. It's great to know the reporting features are helping you stay on top of volunteer engagement. We also appreciate you sharing the feedback about an administrative app. You're not alone in wanting quicker access to make changes on the go, and we'll make sure that's passed along to our product team. Thank you for the recommendation and for being part of the Better Impact community!
Christine E.
Better Impact is a great system. Easy to use and navigate. Great customer service - responsive and will work with you to find the right solution.
J Ebner - O.
Pretty user-friendly for volunteers who like to use phone apps. I don't think you could ask for better customer service -- very responsive, and now that they have an AI bot it's even easier and less embarrassing to ask simple questions, for harder questions or anything that the bot can't resolve a real person is SUPER responsive. There are user groups for the administrators too, so you can learn more about all of the tools you're not yet using. There is so much you can do with Better Impact, and they have continued to improve the experience in the almost 5 years I've been using it.
AB
I have found Better Impact to be very user friendly. All of our volunteer data is able to be stored in one location for access by our teams in various locations.
Richmond Cares Richmond G.
What I appreciate most about Better Impact is the people and the community the assist in creating. Any time I have had a question or needed some guidance their staff are always extremely helpful with how to's and resources!
Carolyn
Amazing system and amazing support-easy to use for anyone and has all the most important features to manage volunteers well.
Bella
Better Impact turned out to be the perfect solution to many of our volunteer management needs. We especially love that there are embedded trainings and an attractive, intuitive interface for both the admin and users. It ended up being our top pick for a volunteer CRM for its features, but it coincidentally came out as the most affordable option for us as well.