Victor S.
Had to Win Dispute to Get Refund
Really bad communication in my opinion but their customer service was pretty good. They outright refused to give my money back when I asked. They claimed that since the charge had processed at the one year mark (as I wasn't aware I was on auto-renewal), it was set in stone and I couldn't receive a refund (this is to my knowledge, still their policy so ***buyer beware***). I had to go through a lengthy dispute process. I then couldn't find when the refund was issued. They told me it was something I needed to take up with my bank. So supposedly they've refunded me my money. I'm now following up with my bank to see if/when I got my money back. And all of this over $68 or so?! Why would I ever do business again with an organization that will take "customer" money when that person doesn't want their product? I informed them as soon as I got the email that the payment had processed. I just don't know why they fought me so hard and why I'm still going through this to get money back for a product I didn't want. Do better, Benzinga. Just give customers 7 days to ask for a refund on renewals they don't want.