Benchmade KnifeReviews of benchmade.com

I put in an order over a month ago. Since that time I have contacted Benchmade 11 times. Something has gone terribly wrong with their customer service. It's all automated responses and one line replies a week after contacting them with incorrect information. We've been buying Benchmade knives for a decade and we've liked them but they aren't the best made knives out there. Our loyalty has died with this last debacle with customer service. The knife was a purchase for our son-in-law's birthday. Obviously he never got it because it was never shipped. A month into it I finally got that answer. I get that customer service isn't something some companies want to put much money into, but Benchmade should know how bad it is. I would gladly share my email chain with them, but they won't write me back just to find out where a knife I bought went so I'm guessing they don't care much on this front either. Awful.

I bought a carbon fiber mini bugout. It has broken 3 times. Has had little use. For $250 bucks this is the worst excuse for a knife I have ever seen! I have a Sog as an everyday knife and I’m pretty rough with it and it has never let me down. I will never buy another benchmade anything!

Benchmade are normally good quality knives and my family owns at least a dozen. My son sent one back to get it sharpened and repaired and I waited on hold for an hour and a half and when it was finally my turn it auto disconnected me saying no one was available to take the call for the help line and to send an email. I sent an email and have not heard back for 6 days now. Customer contact and service has definately hit the crapper.

I bought a benchmade 42 balisong over 10 years ago and needed new hardware. They told me they would send all new parts and didn't. Then they said I have to pay over $100 to send my knife in for 2 screws that cost them 5 cents just because "Its against their policy to send out internal parts" How the hell is a pivot screw an internal part?? They just lost a customer of well over 12 years because of a couple screws lol!

Horrible quality control, and non existent customer service. After multiple attempts to get help and sitting on the phone on hold for a total of 2hrs in 4 separate 30 min calls, I'm done trying. Glad I got rid of the rest of them when I did and this one will rot in a drawer since they wont help at all. Worthless company

Ordered Dec 21st. Email with tracking number on Dec 22nd. As of Jan 9th, tracking only says label printed. Have emailed them 3 times. Have not received any responses. Customer Service lacking. With-in hours of the review I received the following: This order has been shipped on 12.22， and it will take about 15 days to display the tracking information. (Special products and special logistics ) You only need to wait 20-30 days, and our transportation terms have been described in detail. We guarantee that the product has been issued! ! ! However, the knife product is more special, it belongs to the weapon, we can't take the usual transport channel. When the package arrives near you, tracking information will begin to display on the website, please wait patiently, If you have any other questions, please feel free to contact me. AMAZON delivers knifes in 3 days, are they not eeapons also?