Benchmade KnifeReviews of benchmade.com

Amazing how Benchmade has 4.9/5 stars on their page, but garbage reviews here. I briefly owned an military/rescue foldable Benchmade knife $375 "value". Just like other reviewers on this site, the screws kept backing out, first on the "deep pocket clip" (within 1 month of using it). Then the blade started to loosen up so that it literally fell open. I tightened everything up and then couldn't find a happy medium for the blade tightness (either too tight or too loose). The pocket clip screws continued to loosen up on me and obviously I'm not going to carry a star allen wrench around with me everyday. The knife was my everyday carry for urgent and utility needs, but it repeatedly fell out of my pocket from the loosening of the screws until it fell out and became lost. I contacted Benchmade because my ex-army, gunsmith buddy (that recommended I get the military issue knife that I did) said, "surely they will do something for you". But nope, not a thing. They said they will replace screws that become loose if I want to buy another one. YEAH RIGHT! I will not be purchasing another, EVER.

About 11 days ago, I put in a request to Benchmade for screws. They shouldn't fall out so easily in the first place. I received an email from them saying they were going to send me new screws that were coated with something so they wouldn't fall back out. I submitted pictures with my request as well. When I replied to Benchmade, I let them know that I was missing the large screw at the bottom of the knife in the picture that I submitted. The rep assured me that they were sending me a full set of screws for my knife. When I got the screws, I was missing the exact screw that I told the rep that I needed. I reached out to bench made, and they told me that they do not send the female fastener out and that I would have to send the knife in for repair. The rep did not look at the picture and handle it properly. Benchmade should have told me that I would need to send the knife in for repair. I don't carry it anyhow. I have several Benchmade fixed blade knives, but I do not recommend anything that folds from this company. Customer care did not care enough to review my request and handle my situation properly in the beginning.

Sent a knife in for sharpening. They said it was counterfeit and stole my property. I paid twice as much for an "authentic" knife from their website. Broke almost instantly. Now I can't get customer service to respond to a refund request. This company is a bunch of thieves.

Poor customer care. They have changed the arrival date 2 times already and we still do not have the knife.

Their fraud management software is poorly configured and managed to the point where it will literally cancel an order shipping to the billing address. I want an apology.

Terrible customer service- I purchased a Mini Griptilian which I loved and was excited to use.. on first use I noticed the tip had two points, not an acceptable defect on a brand new pocket knife that cost £150.. contacted the customer service team and was told “use a sharpening rode”.. this isn’t really acceptable to respond with this on a brand new item to have to fork out more cash to correct a defect from the manufacturer. I was going to get a second benchmade, after poor experience I will not be purchasing the brand again

It's bad enough that there are rumors that this company will actively donate to anti-gun legislation, but now you can add "poor customer service" to the list. I contacted them about a month ago regarding having malice clips sent to me to replace the ones that came with an Adamas knife I bought. They promised that they could ship them out to me, and even asked for my full name to add it to their systems. A week passed, then two, then three... They told me it'll be processed and sent out "as quickly as possible," but how long does it take for 20 cent malice clips to be manufactured and shipped? If it wasn't already bad enough, now they're flat out ignoring my emails when I ask them for updates. Screw it, I'll just sell this knife and start telling people to buy Ontario Knife Company instead. Leave it to a company out of California to perform so poorly

Their customer service alone is enough to never make a purchase again. They take weeks to respond and offer no solutions, not to mention I ordered a custom bug out from them that took over two months to arrive and it wasn’t how I ordered it. Matter of fact, it was pretty much an off the shelf piece, no engravings, nothing! Not worth it at all. I guarantee, Your time and money are more precious.