M M.
AVOID AVOID AVOID!!!
AVOID AVOID AVOID!!!Belle vue Mallorca I visited here with my family in July. I am only writing the review now as it has taken me this long to get a full refund (thanks to Barclays). We did a lot of research before we decided where to book. We looked at photos, reviews, the works! Loved that Belle vue had slides for the kids, and self catering option for such an affordable price. We book the deluxe rooms as we hadn’t been away for a while and wanted to treat ourselves. The holiday was for my disabled mum, two kids (2 and 6), and two other adults. We checked in and drove over to where our rooms were (the complex is massive, cars parked anywhere and everywhere. The place looked run down and like an abandoned butllins). We left our luggage in the cars to check the room out. Upon entering the room we was hit with a stench of damp, making it hard to breath. There was a plug socket hanging off the wall, puddles of water in the kitchen and bathroom, cobwebs everywhere, dust In the wardrobes. I could go on. See photos for what we were faced with. My sister went to reception (each apartment block has its own reception and you have a main reception where you check in) to ask if we could be moved. They gave her a key to another room. This rooms door had been kicked in and fridge pulled out and smashed on the floor. She went back to reception and they said to go to the main reception. Off we went to the main reception where there were a few groups of people waiting to speak to the manager. Clearly we were not the only ones with issues with out room. After speaking with the manager we was offered to downgrade our top of the range room (if you can call it that) to a different section of the complex. If this was what the top of the range room looked like what would this room be like. The room we was given was meant to be newly refurbished! We declined and asked for a full refund. We was told we had to speak to booking.com to get it resolved. After going back and forth it was agreed we would get a full refund. We was given our tourist tax refund and was told we would get our refund for the four nights stay. We then had to find somewhere to stay in the height of the summer holidays. Lucky we had a hirer car and a credit card to put the purchase on. We then spent the next four months (including on our holiday) speaking with booking.com and the hotel trying to get our money back. The clause with booking.com has is its down to the hotel to represent their hotel and what they don’t tell you is that you need it in writing from the hotel before they can releases any refund. The cheek of Belle Vue was they tried charging us one nights stay although we didn’t stay there, had proof we booked somewhere else, and the stress and financial hardship they put us in to book somewhere else due to the unacceptable accommodation they are providing. Booking.con team all tell you something different. Make sure you get everything in writing. Belle Vue are money grabbing horrid people and need to invest in the upkeep of their complex. It should be quality over quantity. They are really out of depth with the size of the complex. I know holidays are now really expensive but stay anywhere but here!!!