Scott M.
We fell for the scam
We fell for the scam. We saw a rechargeable shawl which I purchased for my wife for the holidays. I received it and it won’t work. It looks like it is charging but once you take the plug out of the USB port it doesn’t keep the charge. I asks for a refund and they gave us some crap about needing the original packaging. Constant run around with their customer service department which is AI only. Bottom line—this company is garbage.
Response from BeforehatchedJun 11, 2026
Dear Customer, Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the issues you encountered with your order and fully understand your disappointment and frustration. To ensure that we can process your case quickly and accurately, please contact us via: Email: [email protected] Please provide the following information: Phone number Recipient's name The email address used when placing the order We are committed to doing everything we can to resolve the issue and will continue working on it until you are satisfied with the outcome. Once again, we sincerely apologize for the inconvenience caused and appreciate your patience and understanding.


