BeboniaReviews of bebonia.com

Response from BeboniaOct 1, 2024

Thank you so much for sharing your experience with us. We're sorry to hear that your extensions didn’t meet your expectations and that you faced delays with your order. That’s certainly not what we want for our customers, and we would love the opportunity to make things right. Please reach out to us directly at [email protected], and we’ll be here to help you!

Response from BeboniaSep 23, 2024

We’re truly sorry for the frustration with the shipping time—it’s never our intention to leave you feeling uncertain about your order’s arrival. It looks like your item may have been back-ordered, and while our website usually flags items as ‘Pre-order’ once they sell out, it seems that didn’t happen as expected this time. We sincerely apologize for the inconvenience, especially as we know how excited you were to receive your extensions. Rest assured, we’re working to improve this process, and we’re committed to providing you with a better experience moving forward!

Response from BeboniaSep 23, 2024

We're so sorry to hear about your recent experience, especially after being such a loyal Bebonia customer for 2 years. While we haven’t changed our process, we take your feedback very seriously and will look into this further to ensure we’re meeting the high standard you've come to know and love. Please don’t hesitate to reach out again to our support team at [email protected]—we’re here to help and want to make this right for you.

Response from BeboniaSep 23, 2024

We're so sorry to hear that you had a disappointing experience with your extensions. We never want our customers to feel like their money wasn’t well spent, and completely understand how frustrating it must be when the color and thickness don’t meet your expectations. Your feedback is really important to us, and we’d love the chance to learn about your experience. Please feel free to reach out to our support team at [email protected], and we’ll do everything we can to help!

Response from BeboniaSep 23, 2024

We’re truly sorry to hear about your experience and understand how frustrating that must have been. Your feedback, even when it’s tough, is incredibly valuable to us! While we couldn’t locate your order, we’d love the opportunity to help. Please don’t hesitate to reach out to us directly at [email protected], and we’ll do everything we can to assist you.

Response from BeboniaSep 23, 2024

We’re so sorry to hear about your experience and truly appreciate you bringing this to our attention. Our extensions are made from 100% human hair, and it’s concerning that you noticed a plastic smell. Your feedback is incredibly valuable as we continuously work to improve our products. If you have any concerns or questions, please don’t hesitate to reach out to our support team at [email protected]. We’re here to help and want to ensure you’re completely satisfied with your purchase!