BeboniaReviews of bebonia.com

Response from BeboniaSep 30, 2025

We’re truly sorry to hear about your experience. We never want you to feel disappointed with your extensions. We’d really love the chance to help with styling tips and guidance to make sure you can get the best results with your set. Please feel free to reach out to us at [email protected], and our team will be more than happy to assist you. Thank you for your feedback!

Response from BeboniaSep 18, 2025

Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your experience and that the hair you received did not meet your expectations. That’s never the impression we want to leave. Our Customer Support team will be reaching out to you directly to continue assisting and to make sure your concerns are addressed properly. We’re committed to finding the best resolution for you, and we really appreciate the opportunity to make things right.

Response from BeboniaJul 3, 2025

We’re so sorry to hear the extensions didn’t work out as you hoped. We completely understand how important it is to find the right curl pattern. Please don’t hesitate to reach out to us at [email protected]—our team would love to offer personalized tips or help you find a texture that’s a better match.

Response from BeboniaMay 22, 2025

We’re truly sorry to hear about your experience and completely understand how frustrating and disappointing this must have been for you. Our intention is never to leave our customers feeling unsupported, and we truly regret that we weren’t able to meet your expectations in this instance. Our customer support team did request photos so we could better understand the issue and find the best solution for you, but we understand that you had already discarded the wefts. Without images, it’s difficult for us to assess what went wrong and offer a replacement, as we do need visual evidence to properly review quality concerns. As a gesture of goodwill, our offer of a $20 discount toward your next order still stands. If you'd like to claim this, please don’t hesitate to reach out to us at [email protected] and we’ll be happy to provide the code.

Response from BeboniaApr 17, 2025

Thank you for sharing your experience. We understand how disappointing it can be when a product you were excited about isn’t the perfect match. It appears that the lighting in the images provided made your hair look a bit darker, which may have affected the color match suggestion. We always include a sample weft with your order — so you can check the color, texture, and length before fully committing. Regarding the VAT and delivery fees, we completely understand how frustrating those added costs can be. Unfortunately, those charges are determined by your local customs and shipping carrier. We are happy to accept a return of your extensions as long as they meet our return criteria. We’ll also be reviewing our recommendation methods to ensure we’re providing the best possible guidance and continuing to improve. Our goal is always to make sure you feel supported and cared for throughout your hair journey, and we’re here to help however we can.

Response from BeboniaApr 8, 2025

We're so sorry to hear that your recent experience didn’t match what you’ve come to expect from us, and we truly appreciate you taking the time to share your feedback. We’d love the chance to look into this further and make it right. If you're open to it, please reach out to us at [email protected] with your order details so our team can assist you.

Response from BeboniaApr 8, 2025

We’re so sorry to hear about your experience and truly appreciate you taking the time to share your feedback. This is absolutely not the level of service we aim to provide. We’re reaching out here to kindly request more information about your order so we can look into this immediately and provide the support you deserve.

Response from BeboniaApr 3, 2025

We’re so sorry to hear about the trouble. Our team has been responding, but it seems there may have been an issue with email delivery — we're so sorry you felt unheard. We can confirm your order has shipped and is on its way! We also appreciate your feedback about phone support and will pass it along to our team. If it’s easier, feel free to send us a DM on social media — we’re always happy to help however works best for you!