BEAUTYWALReviews of beautywal.com

Response from BEAUTYWALAug 21, 2026

Dear Lynne,We sincerely apologize for the warehouse packing error where you received the 2.0oz size instead of 3.4oz. We take full responsibility for this fulfillment mistake. We have been in active communication with you via email and directly on PayPal. A prepaid USPS Return Shipping Label has already been provided to you so you can send the item back at zero cost to you. As soon as the package is scanned by USPS, your 100% full refund of $312.50 will be processed immediately. All of our products are 100% authentic, sourced from verified brand channels, and backed by our full money-back guarantee. We deeply regret this shipping mix-up and remain fully committed to completing your refund as quickly as possible. Update: The 100% full refund of $312.50 has been fully issued to Lynne via PayPal as of August 21, 2026 upon package scanning. Thank you for returning the item.

Response from BEAUTYWALMay 14, 2026

Hi Linda, thank you so much for your detailed feedback. We completely understand your concern when noticing these differences, but we are very happy to clear up this confusion for you! You are actually comparing two different formulations. The bottle you recently purchased from Lancome.com is their newly updated formula (which is now fragrance-free and has an updated texture and packaging). At BeautyWal, we are proudly offering the beloved Classic/Original Formulation of the Advanced Génifique Serum. The classic version is famous for its signature light scent, opaque texture, and its original bottle design (which explains the exact differences you accurately noted regarding the text and the dropper collar). Many of our long-time customers specifically hunt for this original version because they prefer it over the new release! Please rest assured that your product is 100% authentic and sourced directly through our global duty-free partners, which is how we offer the 50% discount. However, we want you to be completely satisfied! If you prefer the new formulation and wish to return this classic version, please reach out to us at [email protected]. We will gladly arrange a hassle-free return and full refund for you. 🥰

Response from BEAUTYWALApr 7, 2026

Hi there! Thank you so much for your wonderful 5-star review! 🥰 We are absolutely thrilled to hear that your shipments arrived safely and that you are happy with our service! Our entire team works hard to ensure every order is handled with care, and your kind words truly mean the world to us. Thank you for trusting us and being such a fantastic customer. We can't wait to welcome you back again soon! ✨