Beauty EmpireReviews of beautyempirestore.com

Poor communication

I did not receive everything that I ordered online. I emailed the story and did not get a response. I have ordered several times before and never experienced this problem. Due to lack of response I will not order again.

Package arrived in extremely poor condition. After paying over $70 for the item, it's disappointing to have it arrive looking like second-hand junk!! I can't believe this is the kind of quality this company is selling. At these prices, they should be able to afford to keep items in brand new condition and boxes to ship the items!!! This is shameful and unacceptable. I don't ever want to shop this site again and frankly I wish I could get my money back.

I wanted to cancel my order I been wanted to cancel it y’all never emailed me back

J'ai commandé de plus de 200e d'achat mes cela fait 2 mois que j'attends mon colis je les jamais reçu je contacte il me répond que il savent rien et je vois dans site que c'est marqué livre je suis dégoûtes d'être me fait arnaque par un site français je compte porter plainte contre eux

Worse thing a company can do is to send the wrong product! I specifically selected a blend, but received a neutral color. This has happened before, some companies send you anything if they don't have the hair in stock...just to get rid of it because they know we don't have time to return items. I want be purchasing from this company again..If we can't do it right...then let's it do it at ALL!

You told me 5 days later after I paid for express shipping that the product was out of stock and had to refund me the money. If you know you didn't have it and someone paid to get it in two days, you guys should do better with communicating to your customers. I actually sent an email to inquire and then 5 days later heard from you. Not a good look is all but your prices are great.

The hair I received was a different quality than the ones I ordered previously.