Beau-coup SwooziesReviews of beau-coup.com

I ordered stemless champange glasses for a wedding rehearsal dinner and they shipped me very small wine glasses. THE WRONG GLASSES and it was ALL THEIR FAULT!! Then they informed me that they could not get the champange glasses to me at all, this all happened two days before the dinner. They ruined the event for me. I was going to have the champange glasses for a toast and a take home gift for all our guests, now I have NOTHING to give to the 50 people attending.

DO NOT USE BEAU COUP! Ordered some Peter Rabbit products for my daughters baby shower and the on-line order showed a delivery date a week before the event. The items did not arrive, and I received an email 9 days after the order was placed, advising me that one item was out of stock and that the rest of my order was being held up until I advised them what to do. This email arrived late on a Friday and as this was a delivery to Australia, I could not contact customer service until the following Tuesday Australian time, Monday US time! By this time it was less than a week before my event. I asked them to ship the remaining items - but guess what - now they couldn't do it before the baby shower! I purchase a lot of items on line - and I have never had such poor customer service. I was not contacted about the out of stock item for 9 days after my order was placed - this is appalling. Do not under any circumstances use this company.

We ordered an engraved wine box nearly two months before the wedding. Several weeks later, having not received anything, I checked the order tracking. It turns out, UPS had returned it to them. I'm not sure why, all of the information I provided was correct. Despite having received it back at their warehouse, they hadn't contacted me in any way, shape or form. I contacted them to find out what had happened. The informed me they MIGHT be able to ship it again at an extra charge. I informed them that I did not find that acceptable and they then failed to respond to my further emails. Now I'm not sure what went wrong with UPS and it probably is not their fault. But what is their fault is the abhorrent customer service I received. Now we're stuck a week and a half before the wedding trying to figure something out. Don't shop here if you're counting on actually receiving the product you order. ===== Update, after posting this review, they reached out to me and offered to re-send the box to me free of charge. I had already ordered a replacement, so they refunded the full price, including shipping.

I was completely dissatisfied with Beau-coup's product and customer service. I ordered the claret napkins for my burgundy wedding. The bridesmaid dresses that I am using are claret as well. So, assumably I ordered the claret napkins without hesitation. They look as if they match the dresses perfectly when put up to the online screen color. Upon receiving my red napkins, you can only imagine my dismay. I called and was greeted half heartily and told that they would not except returns on personalized items, even if they are completely wrong. Apparently, beau-coup feels that it it is perfectly fine to wrongly advertise a product as claret when people depend on it matching every other claret color out there. But, in order to right their inconceivable wrong, they offered to give me 15% off my next order with them as if they thought I would actually order again from this company! Not only did the woman on the phone talk to me with a degrading tone, as if I have nothing better to do with my time then argue with a woman about napkin colors, but she was rude and unaccommodating. A wedding is an important milestone in a woman's life. I don't want to complain or be picky, but little things like that matter. I would rather throw these napkins away than use them in my wedding.