BEARPAWReviews of bearpaw.com

So disappointed with my experience. I ordered boots on December 1st as a Christmas gift. By December 14th my order still hadn’t even processed so I ordered boots elsewhere and contacted Bear Paw and asked them to cancel my order and refund my money because I didn’t need the boots anymore. They said that was impossible and that they will need to ship the boots when they are ready, I will receive the boots, I will need to initiate a return online, bring the boots to the post office to return, then I will get a refund when the unwanted boots are received. The most asinine process I have ever encountered..you’re telling me you can’t just cancel the unprocessed order and refund my money??! Anyway, after 1 email and one “chat” ( phone calls aren’t ever picked up) with customer service I received an email that my unwanted order has shipped and will possible be here on the 27th of December. They offered me a 25% off “Thank you” discount for my patience 🤣 I will be passing on that thank you. Christmas is a busy time for sure, but every other company I’ve ordered gifts from (including one item shipped from Italy to Massachusetts) has arrived in under a week. Good old Amazon managed to get some boots here in 2 days. I always want to give other companies a chance, but they have to do better than this.

12/2 placed my order. When I received the confirmation I noticed the order was wrong. Contacted the company and was told the order could neither be corrected or cancelled because they were already in process. My account was charged. 12/18 email that my order was being processed!!!

Never buy from them you pay for expedited shipping and they don’t do that. They take their time they are rude they don’t give a concrete answer on when you will get your merchandise they are the worst company ever. To deal with. All I ask is to get my merchandise on time and some girl by the name of Azaela kept going around the bush and giving excuses when the merchandise was going to be delivered when the boots are already paid for with the expedited shipping HORRIBLE EXPERIENCE. I want everyone to know what a horrible company and customer service this is avoid giving yourself a headache and loosing your money. Go somewhere else were is reliable and they respect and overall keep their word on what it says on their website.

DO NOT BUY FROM BEARPAW. I ORDERED FROM THEM WEEKS AGO BACK IN NOVEMBER AND MY ORDER HAS NOT SHIPPED. WHEN I CALLED TO ASK WHEN IT WOULD BE SENT, ONE PERSON HUNG UP AND THE NEXT PERSON COULD NOT TELL ME WHEN IT WOULD BE SHIPPED. THE WEBSITE ALSO NOW COINCIDENTALLY SAYS HOLIDAY DELIVERY NOT GUARANTEED, WHICH IT DID NOT SAY WHEN I PURCHASED THE ITEMS, IT SAID 3-5 DAYS. I DONT EVEN KNOW IF MY ORDER WILL REALLY COME.

Do not buy from them!! I ordered before Black Friday and received an email almost a week later that there was a 10 day delay. It’s past 10 days and the item still hasn’t shipped and now their website says no holiday shipment guarantee. You can’t be in business in 2024 and have this severe of a delivery delay and fulfillment issues. Buyer beware especially during Christmas time!

I bought my bear paw boots through bear paw Europe. I have now received a bill fo £23.67 from FedEx for shipment. This is because apparently as the Uk is no longer in the EU I am required to pay import tax. This should be hilighted to customers from the Uk. This is my 3rd pair of BP boots. The other two pair bought in the USA. They will be my last. Very unhappy!

If you order from Bearpaw expect to wait a ridiculous amount of time to receive your order!! I ordered on Black Friday for Christmas and it is now Dec 9th and still have not been processed! Bearpaw will not give me any information on timeframe so I know if I need to order replacement Christmas gifts. All I'm asking for is information on shipment date!!!

I order a new pair of boots every season for both myself and my daughter, never had an issue until my most recent order. I got two pairs during their black Friday sale and paid $70.99 for each pair. My daughters arrived with the metal fastener on one boot completely snapped in two. Obvious manufacturing defect. I contacted Bearpaw with photos and they offered me a $20 credit to take the boot for repair. Where would I even take it to repair something like that? Seems like a lot of hassle to find a place to repair when they could either repair or replace them for me. I bought directly from their website and the boots are obviously still in great condition, worn one time. I will update this review if they rectify this situation.