Arianne
Not real time transfer
First time using it and says should be processed within 3 days, it's 5th day already and my mom hasn't received the money yet. Contacted the live chat and says that for first timers it will take 3 days for the money to be pulled out in my account and additional days for it to be credited in beneficiary's account as part of their protocol. This process should have been stated in their website so as not to mislead customers trying to send money in an emergency situation. In their website, it says most transfers are completed in 24 hours or less which is not the case. I suggest that they should be more transparent as to their process. I have used multiple apps for remittances and always real time transfer whether first time or not. This is the only website/app that will take approx. 5 days for the transfer to be processed. Room for improvement here.