So I purchased a washer & dryer from Barry's 13 month's ago (I have purchased 2 washers, 2 dryers, 2 stoves and a microwave over the past 4 years....sold & bought a house). The dryer just died no power at all, plugged into the same outlet as the washer so I knew it was dead. I also was positive that it was out of warranty with GE. But to confirm date of purchase I called Barry's and spoke with Joe; told him what happened and asked about the purchase date.
He told me it was out of warranty a little less than a month ago, felt bad and asked me to hold on he wanted to see if he could do something....he came back after speaking with Jen and said they were going to try and get it covered. It was Memorial day weekend and she asked me to be patient.
Well the day after Memorial day Jen called me and said she was able to get it covered...needed to wait about a week for the initial service call and the parts needed to be ordered but it was fixed free of charge.
Thank You Jen, Joe and the service team that took care of me...great customer service. Like I said I purchased a bunch and I will continue to use Barry's especially after this...going above and beyond!!!
MA
Mary Ann R.
Best Sales People Barry's Appliance, but Operational Nightmare
First, I would like to say that the Sales people at Barry's are excellent and professional. I can't say enough good things about them (ALL of Them!)
I ordered a complete High End Appliance Suite totally almost $45,000.
I ordered all these Sub Zero Product in February 2021
I was told the appliances would be delivered on 5/18, Barry's NEVER told me there were any delays. I found out after finally calling late May to find out when they would be delivered and was told that they are not there.
My current appliances were all sub zero and Wolf and in working order. I would have just rescheduled my kitchen renovation if someone would have just communicated with me.
Barry's caused me to personally pay over $1500 to contractors and subcontractors cancelation rates and fees due to Barry's lack of communication and adherence to promised delivery dates. While the manager did provide a gesture of having my refrigerator and freezer installed. He offered no other form of compensation. I feel this was not fair nor good customer service.
When finally my units were delivered the delivered on September 1, 2021. The Barry's delivery men did not have any supplies, Masonite board, tape or anything to protect my new hardwood floors. I begged Ryan the manager for help and his response was they are not going to ruin my floors. I spoke to the the Delivery" Boss" via Face time and showed him the cardboard and again I was told it was ok "they deliver all the time". I insisted that they use the RAM Board I paid for. I was so desperate that I called Barry's and asked Julie for help. She said to use my RAM Board and Barry's would reimburse me.
The Barry's then started the 3 hour install process during the week at 5:30pm. Note: They completed the install on September 23rd (Note-I had no refrigerator from May-September)
When I removed the cardboard, there was a 10 inch scratch against the grain on my new hardwood floors.
I provided photos immediately to Ryan the Manager. A few days latter he asked for additional evidence in the form of a video, which I also provided.
After numerous messages left for Ryan to resolve, I specifically asked for Barry's insurance information to submit a claim. Ryan refused. I tried to ask again and he told me to go through my own insurance and "we should not be talking about this". He hung up on me.
On the 23, I was told that my XO beverage cooler would be delivered. I confirmed this with my sales person after Barry's canceled delivery the week prior (set up with Chris). The Beverage cooler was not delivered and no explanation was provided.
Again, this is a very difficult situation for me personally. I have never been treated by any company in such a way. I spent over $40K with your company. I have faced nothing but disappointments.
I went with Barry's during COVID to provide the little guy a source of revenue for its employees.
I would like my new floor fixed, I would like my paid for beverage cooler delivered and I would like an apology from management as sales has their hands tied.
