Lee W.
Bardi Flooded our Home
Bardi Flooded Our Home--Then lied about making us whole. Bardi (1) flooded our home costing nearly six figures, (2) lied about "making it right", (3) never offered an apology, (4) charged us $985 for the "repair" that was at variance with modern plumbing practices, (5) then tried to take the ("smoking gun") improperly repaired part under the guise of using it for "training purposes." We Just Needed a New Dishwasher. Needing revised water supply connections for a new dishwasher installation, I called Bardi for a Friday appointment, and they sent an allegedly licensed plumber to cap an existing water supply line. [He tried to sell me a "membership" and said he wanted to be rated "7 stars" even before he began the work. Inexplicable.] He capped the water supply line in a manner at variance with any plumbing standard I've ever witnessed: a small solid rubber washer retained (temporarily) by a threaded nut (rather than a copper compression cap). Before he left, I asked: "Are you absolutely sure this will last a long, long, long, time?" He assured me it would. Just hours after Bardi left, I got up to use the restroom just before 2:00 A.M. the next day and heard water flowing, dashed downstairs, and saw our entire kitchen flooded--with water shooting from the water supply line that was supposed to be permanently capped. I called my wife who was in bed upstairs, and saw our kitchen and den (with recent hardwood floors) flooded. We proceeded to vacuum water from the flood after I turned off the main water supply to the home. Water from the Bardi-caused flood dropped from the main floor and kitchen down into our recently remodeled basement. Ceiling sheetrock there was soaked and fallen, sitting on the basement kitchen floor. The just-installed LVP was under inches of water. We wore rubber-soled shoes hoping we wouldn't be electrocuted using a Shop Vac (all we had). The prospect of finding two late-sixties dead bodies in our Bardi-flooded basement was a real possibility. We were exhausted after working 3 hours to remove most of the water, and returned to bed to recover. [The Superior plumbing company we hired to fix Bardi's home flooding problem wrote this in his note on the invoice: "They had another plumbing company out yesterday to cap off the water line so Best Buy could install the appliance, the previous plumber used some sort of rubber under a straight stop cap and tightened to the coupling. Over night the rubber piece blew off and flooded the home upstairs and downstairs causing Sheetrock to fall down."] I called Bardi the day of the flood, told them I was very unhappy, and they dispatched a water mitigation company who assured us Bardi knew they were responsible for the flood. But then Bardi stuck us with the nearly $15k water mitigation bill! Bardi dispatched their general manager and plumbing services director. The diminutive gm told me "we haven't been in business for 38 years by doing wrong by customers." About an hour later, the gm returned wanting to "take a couple extra pictures under the sink", but then asked if I still had the improperly-capped water supply line component. I replied that I still had the part, so he asked if he could have it "for training purposes." I knew then that Bardi was a company that could not be trusted and that I had been lied to. On Bardi's website: "Our *Quality Workmanship Guarantee* [bold type theirs] ensures that every project we take on has to live up to the highest standards - and if our work isn't first-class, we'll make it right." Bardi, please remove these falsehoods from your website--they are not true. Only because Bardi chose not to assume financial responsibility 5 days after flooding our home, we turned to our insurance company and filed our first such claim in 45 years. Bardi flooded our home, told us they'd fix it, then walked away. This is an example of why second-generation businesses very often fail.