Barbaramaison Reviews | Read Customer Reviews of barbaramaison.com

Barbaramaison Reviews | Read Customer Reviews of barbaramaison.com

Barbaramaison reviews

8 approved reviews, newest moderated first

Ero L.
Mar 18, 2026
Just can’t wait for it
Just can’t wait for it to get shipped out 🎉
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Julio P.
Feb 21, 2026
The overall service is outstanding
The overall service is outstanding. From the beginning, great communication via email and updates on the status on my order, and inquire on the sense of urgency if changes were needed. They were very friendly on continuous updates of the completion and shipping of the ring. Thank you for the great service, support and product.
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Julie S.
Dec 28, 2025
Gorgeous ring, amazing experience
My ring is the most beautiful piece of jewelry I’ve ever seen. It’s even more beautiful in person than on the website. I highly recommend using Barbara Maison. The costumer service was phenomenal and I could not have asked for a better experience. 10/10
Response from BarbaramaisonJan 1, 2026
Thank you for your trust! So happy you loved your experience with Barbara Maison. We hope to serve you again in the future. — Barbara maison Team
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Devin M.
Sep 7, 2025
The support team worked so closely with…
The support team worked so closely with me and helped the entire process.
Response from BarbaramaisonSep 8, 2025
Hi Devin, Thank you for your kind words! We’re so glad our team could make the process smooth and enjoyable for you. Your trust means so much to us. ✨ Warmly, The Barbara Maison Team
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Kialey Y.
Apr 22, 2025
Low quality, worse customer service.
My ring from the beginning looked beautiful - until it started turning my finger black and broke twice!!!! The company has tried to charge me to fix it both times… they have a lifetime warranty claim on their website that is obviously false… I’m really sad this is the experience I had with my engagement ring…
Response from BarbaramaisonApr 23, 2025
Hi Kialey, Thank you for your feedback, and we’re sorry to hear about your experience. We understand how frustrating it can be when something as meaningful as an engagement ring doesn’t meet expectations. At Barbara Maison, we stand behind the quality of our craftsmanship and our lifetime warranty, which covers manufacturing defects. After reviewing your photos, the issues you raised—such as the black mark, bent prong, and collet—appear to be the result of external physical damage, not a flaw in workmanship. 14K gold is a durable metal and does not bend easily under normal use; such damage typically comes from external force or impact. (The customer emailed us stating that the prong and collet bent automatically over time, even though they are made from solid 14K gold. In reality, tools are required to bend prongs during the diamond setting process, and in her ring, the prongs and collet appear to have bent on their own.) We’ve offered to inspect and repair the ring, and we remain committed to supporting you. However, we kindly ask that you not mislead other customers with inaccurate claims. It's genuinely difficult to receive reviews from happy customers, and false statements can harm the trust we work hard to build. Thank you for understanding. – Team Barbara Maison
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Gavin M.
Oct 10, 2024
Great service ring looks good
Affordable and quick delivery. Quality seems good for price as well
Response from BarbaramaisonDec 2, 2024
Thank you for your review! We're glad you're happy with the quality and delivery!
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TONISHA B.
Aug 15, 2024
It's a bit bad
It's a bit bad, it turns black easily, and it looks like it's not of good quality.
Response from BarbaramaisonAug 22, 2024
Thank you for your feedback. We're sorry to hear about the issues you experienced. Please contact our customer service team so we can resolve this for you.
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Karen
Oct 20, 2023
Service
Barbara and her team were fantastic to work with! And the ring is absolutely beautiful 🤩 thank you !
Response from BarbaramaisonJan 31, 2024
Thank you for your kind words! We're thrilled you had a fantastic experience with Barbara and our team. Enjoy the beautiful ring!
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