Marc M.
Poor escrow management
They have held my mortgage for over 10 years. Every time I send norification I am changing insurance, they renew the old policy. Then they also purchase the new policy and shoot my escrow through the roof, making excuses that they had to do that for reasons. Then I have to contact the old policy insurance company, cancel, get a refund, deposit refund and apply to escrow, then beg for recalculation of escrow. Because they are, in my opinion, lazy. Horrible customer service, and this has happened 3 times in 10 years. There is a money aspect to this, sure it costs me, but nothing compared to the condescending and infuriating behavior.