CT
Absolute Waste of Money
If I could give them zero stars I would. It has been 18 months since I bought my "gift card", and Daryl continues to cancel the flight the night before. It's always "weather" and "safety", but he's cancelled on clear days as well. When I requested a refund because I keep moving my work schedule and getting childcare and then being cancelled at the last minute, his response was "Just tell your babysitter you'll let them know the night before". That's wildly unprofessional, I can't hold up someone else's time like that, and I've re arranged my work schedule and taken PTO days. I have tried both weekdays and weekends, and somehow the "weather" never cooperates. When I bought the flight, he said he flew over 150 flights a year. When I started to ask for a refund, he said that "most people have to reschedule 5-6 times" and "he's only flown 30 times this year". How do you go from 150 flights to 30? Also, what happens to all the people who bought one of these mythical 150 flights and are also now waiting to use their "gift card"? Had I known that he was just going to hold on to my money and make excuse after excuse, I would never have made the original purchase. He also purposefully pushed past the 180 Paypal dispute window so now disputing is that much harder. I absolutely DO NOT recommend doing business with this Company.