Theo R.
Excellent resolution service
The escalation management team attended to my concern regarding a misunderstanding of a purchase offer swiftly. I was under the impression that I was purchasing an item. Waiting on the item to be deliver I kept on receiving emails that I gained more points on a subscription. The management team quickly canceled the subscription and attended to reimbursing my money. That was great service as I felt valued and did not need to explain much. Thank you team. You restored my dignity by not asking too many questions.