Back At YouReviews of backatyou.com

"Derek was absolutely awesome! He was very patient and a really good listener during our conversation. His knowledge was very helpful, and I really appreciated it."

I have been with back at you close to a decade and there are many reasons for that. In this case, Derrick was amazing helping with a client issue as he always is and as is all the staff there. I highly recommend them! Keep up the great work. Client for life!

We had a big issue with Listhub which actually feeds data to Back at you. Derrick was amazing it took us some time but it finally got fixed. Super job!

I'm very impressed with the professionalism, quick action and exemplary customer service! I will absolutely use them for future mailings. I had ordered 3 separate mailings to be sent out on the same day. It was the first time using their services. Unfortunately, the 3rd party vendor they use had technology issues on the same day and my mailings were all messed up and went out wrong. Michael at Back at You jumped right on it, after apologizing for the issue and once he investigated the situation, I was issued a full credit and the mailing was sent out correctly. Thank you very much! Chris Rader

Derick was FANTASTIC. He was polite, knowledgable and PATIENT. The issue was complex and he stayed at it until it was completely resolved. Couldn't ask for a better result

Joseph Lilly from Back At You was outstanding. I was having trouble accessing the dashboard to create posts. He shared my screen, quickly resolved the issue, and adjusted settings to better support my needs. Professional, patient, and truly helpful—highly recommend. Thank you, Joseph.

I had an outstanding experience working with Derrick Winston at Back At You. Derrick took nearly 50 minutes on the phone with me to ensure all of my information was properly reconnected and accurate—even after I had already launched and paid for an ad without realizing my details were incorrect. From the moment I called, a real person answered right away—no automated system, no runaround—and I was quickly connected to Derrick. He went above and beyond, not only fixing my ad setup, but also helping correct my profile details and even reviewing aspects of my social media integration. His level of service truly reflects what every client hopes for when contacting customer support: knowledgeable, responsive, and genuinely committed to helping. Derrick’s professionalism and willingness to go the extra mile made a potentially frustrating situation seamless. Highly recommend working with him—exceptional service all around.

Like any platform, it can occasionally be hit or miss. However, in my experience, their customer service has been excellent. Whenever I’ve reached out, they’ve been responsive, followed up when necessary, and stayed in communication until my issue was fully resolved. Very pleased.