Baby EXOReviews of babyexo.com

They sent me the wrong color bag so I asked for a refund because I’m not happy at all then they expected me to pay $44 to ship it back this company need to be responsible for paying for items to be returned they are the ones that sent the wrong color to me I ordered pink not red for a baby girl

Advertised 3 day express delivery. I ordered a birthday gift for my daughter 10 days before her birthday. Placed order on 4-30 and 21 days later it still has not arrived. Sent multiple emails asking for shipping and tracking info and could not get a response but when I did it was in broken English which made no sense. After two weeks I finally got a hyperlink for shipping info but it was all in Chinese. I will NEVER order from these clowns again.

Still haven’t received my product

Horrible investment. I had my doubt when I found that the company is managed by Chinese. Prior to making the purchase with BabyExo, I had tried another brand off Amazon. They shipped a unit with fingerprints all over the glass kettle. So I thought ordering directly from BabyExo will ensure I get a new product. Unfortunately they also shipped me a kettle with fingerprints, not as many and as obvious, but there were fingerprints. I’m not interested in used products when I’ve paid for a brand new unit. I’ve emailed customer service asking for RMA and return address and they only want me to send photos. It’s less than a week from purchase date and their stated return policy is 30 days if not completely satisfied. Will not buy nor recommend to anyone.

Do not buy from baby exo!! They are a SCAM! They ripped me off!! I contacted them about them sending me a machine that was scratched, dented and had powder all over it and they basically said we’re not doing nothing about it!! Buy from baby breeza!!

Made the mistake of purchasing a used baby exo smart formula maker. The website states that the box has been opened but the item has not been used internally. This a blatant lie and if you make the mistake of ordering a used item in the return policy buried towards the end it states that used items are final sale. What they don't specify is that you have just purchased the chance of a functioning item arriving. What you will likely get is a refurbished piece of trash that someone put together with bubble gum and tape. Emailed the customer service and received a one sentence response of used items are final sale. In other words I rolled the dice and lost. Gee thanks. Service from this company is non existent so buyer beware and make your purchase from a more reputable company. Baby Brazza for example makes a great product and they stand by them.

Received a defective non-functional product. Informed Baby-Exo the following day. What followed was a string of barely understandable emails demanding video evidence and repetitive instructions on how to fix the issue, which isn’t possible since the machine is defective. These people are rude, unhelpful, their product is garbage, and ripped me off for $100, you’ve been warned. DO NOT DO BUSINESS WITH THESE PEOPLE.

I bought the baby exo formula maker and I didn’t like it. I contacted customer service to return it and get a full refund and they were rude from the beginning , were unclear on what to do, didn’t explain anything , and took forever. Don’t waste your money!