Baby EXOReviews of babyexo.com

I ordered the baby exo formula machine. It arrived in a damaged box. The machine itself was unwrapped and dirty and parts of it were broken. I reached out to customer service and have not received a response.

I received my baby exo. It was used and it does not work. I emailed the company and said it didn’t work and still have note gotten a response. Ur has been 5 days. Horrible customer service

I'm giving a 1 star due to false information being in the shipping information page and as well as paying for expedited delivery and it is going on nearly 3weeks and my package is only going to be delivered today. It is completely disappointing. I have been trying to reach out since the package was late and have yet to have a response back from anyone. My money was taken quick and I expected my delivery to be the same.

Dont order from this website. They do not pay for return shipping to like, China???? Only 10% of return amount? They do not stand by the product they sell since they use so many vendors from like China.

Ordered product on June 6 and as of July 28 still haven't received the item. Have emailed them several times but they never replied back to me . Would not recommend buying from this company.

UPDATE: after finally getting in contact with a real person at USPS they have informed me that just today my package was shipped out from New York. It is now July 2nd and I ordered on June 21st. This company has been absolutely ZERO help to me in finding out information on my package and I will NEVER order again. I will be lucky if I even receive this purchase. Not to mention the two emailed replies to me are so vague and unhelpful. Honestly I should have googled this company before purchasing. I purchased a diaper bag June 20th and it is now July 1st and there is no sign of my diaper bag. The tracking has not moved for the last 5 days. I have contacted USPS and emailed BabyExo customer service, usps said to contact sender. Baby exo said to contact usps. I have sent 3-4 follow up emails and have heard nothing back. At this point I am going to wait until the end of this week and then dispute the charge with my bank. This company is a fraud DO NOT BUY!!

I have received damaged product, and I contacted the customer service for a refund or replacement. I have not received any response yet. There is no phone number to reach an agent. Email is the only method for communication.

The shopping experience is horrible!!! They even do NOT deserve one star!! The kettle was damaged when it arrived to me. The customer service told me to return it back to China at my own cost of shipment!! It was shipped to me from Tennessee, US, and why should I shipped it back to China! I argued with the customer service, and they never responded! The only way to contact them is the email, no phone, no online chat! I called the person who sent me the kettle, and she helped to contact the customer service. Finally the customer service agreed me to return the broken kettle to their warehouse in WA, but I should pay the shipment. OK, I payed for the return even the shipment cost me 30% of the kettle. I emailed them the Tracking number and let them know the package was delivered and should initiate the refund. However, they didn't reply! It has been more than one week since the package was delivered. Now I am trying to chargeback through my bank. It's useless to communicate with them more, as they NEVER replied! Just wanted to let other buyers know that, Baby EXO has very weird return policy. They only admitted the return with unopened package in a period of 14 days. No matter any reason, the buyer should pay the return fee if the buyer wants to return. Also be aware of that they usually don't reply to your email.