Adam
Pro Appliance Broke my Stovetop, and Refuse to Repair it.
We called these folks to service an electrical issue with our Conduction Cooktop that was changing temperatures and turning off randomly. When the technician arrived he informed us that there was a hairline crack in the glass and we would have to pay to replace it prior to diagnosing the electrical issue, and he gave me a price. After he left I had a look at the glass cooktop, and there was a large crack going across it that was NOT there prior to the technician's visit. I talked to him, and asked him about the crack, that was not there prior to their visit. Pro Appliance called me back, said it was my word against theirs. And that they would not do the repair any longer because I assused their technician of breaking the glass. Well the reason I accused the Technician of breaking the glass is because the crack was not there prior to the technician coming out, and it was there after they left. I clean that cooktop twice daily, and there was no crack. I offered to pay for the repair reguardless, and they still refuse to pay. I don't know when companies stopped acting with integrity, or when people stopped taking responsibility for their actions. Pro Appliance lies, and refuses to back up their work.