AvvoReviews of avvo.com

Avvo's customer service is a joke. I am a tenant in a 2 family home, and the other tenant family is neglecting their pets and damaging my property. They do not speak English, so I can't communicate with them; and my landlord seems to treat them with kid gloves. For this and other reasons, I believe they are illegal immigrants. Because they're certainly not awful people and I suspect that they may be illegal, I am reluctant to call the police on them which may get them into more trouble than is necessary. I'm sure that most people, lawyers included, after hearing my entire issue, would recommend that I first speak with them or call the police before getting legal assistance. In order to not waste answers from Avvo's lawyers with these recommendations and to stress that those two options are kind of out of the question, I made sure to include our inability to communicate and my reluctance to involve the police in the other facts in my question. When I went to see my question and potential answers, I couldn't find it. Upon emailing customer service, I was informed by a very nasty "senior customer care representative" named Katherine who informed me that my question wasn't posted (which I'd have never known if I didn't contact them) because I included "unnecessary information" in it. Apparently, "their immigration status and inability to speak English" are irrelevant and discriminatory. I responded to reiterate that everyone suggests speaking with the neighbors first, and then if all else fails, calling my landlord or the police, as well as my reasons for not trying these options first. This "senior customer care representative" never responded to this or any subsequent emails from me. So, even though I made it clear that I'd rather not get these people into trouble with immigration by involving the police, and cannot do this by speaking with them regarding the issues, one person at Avvo with insufficient reading comprehension skills decided that I must have an issue with illegal immigrants, and decided that I don't deserve legal advice. She also is apparently allowed to completely ignore customers despite being a "senior customer care representative." Edit/reply: Ahhh, yes. "Community guidelines." Thorough explanation. The only way this would be against your guidelines is if I was just referencing immigration status and language barrier as insults. We both know that this is not the case. Your lovely "senior customer care representative" proved this when she decided to completely ignore that for the second time when I responded to her email. Because if there was a valid reason, a good customer service representative would explain. You can tell Katherine that the police are now involved and, as predicted, the matter is way larger than it needed to be.

The website is horrible. I posted 5 simple legitimate questions AND WAITING for reply whole day long for two continuous days during the difficult pandemic times. They took all down after it answered for no reason. I couldn't reach them for 2 days. It's insane when I need to file a motion on time that no one was responsive as if dead.

Michelle was unhelpful and unkind.

The Avvo Founders: Mark Britton, Sendi Widjaja, Paul Bloom should move to China or Russia where censorship is alive and well. This company is a public disgrace because they intentionally censor negative reviews of attorneys even those reviews that are factual and legitimate. The public has a right to know about errant attorneys. Avvo is preventing that type of disclosure. In my opinion, this company is an abomination. Moreover, I have previously written explaining why Avvo's rating system is biased and hugely flawed. Avvo has a terrible track record - Despicable censorship and a seriously flawed rating system. Solution: Avvo should move their headquarters to Beijing or Moscow. They'll be gladly welcomed! By the way, giving this company 1 Star is 1 Star too many. They deserve NO STARS!

Refused to publish a negative review. Blocked me when I linked them to their BBB page showing their terrible reputation. This is a predatory advertising company. NOT a legitimate source of objective customer reviews. For the record, one star is far too generous for these potential criminals. Their response is both disingenuous (they're lying) but it's also demonstrably incorrect.

My completely legitimate negative review was rejected for some dubious reason. The website is completely biased and useless.

I give avvo 1 star simply because they have a few lawyers on there list that have had there law license suspended like Justin Infurna you can easily look him up and find the illegal info on him and when i went to write a review about the lawyer warning people they wouldn't let me post the review and defended the lawyer even after I told them what he had done to me and others like me. Funny because his license has been suspended since December and your company wrote nothing on his profile about it at all. Which would have been info that wouldve saved me money. Nice try with that lie though. Now if I could I would give your company -2 stars.

I left a review of a terrible DC/MD lawyer named Mary Paloger on the AVVO site. The review was submitted, approved and posted. Several days later, they took the post down citing that I didn't indicate that I had hired. I resubmitted the review and cited that I hired her and gave examples. Then declined saying that "Simply accused Mary Paloger of criminal activity or unethical behavior without providing factual details." I wrote the following to their corporate office through the contact page... "I have now submitted two reviews of Mary Paloger. The first was approved, then later denied when Mary complained. I sent another with your suggestions and edits - and then it was deemed "Simply accused Mary Paloger of criminal activity or unethical behavior without providing factual details." Since when did I have to become a lawyer to leave a review. Your site is misrepresenting the reason that this exist. If AVVO is simply going to function as "Linked-In" you should advertise as such or partner with them. I will leave another review later. However, if that is also denied after following your site rules... I will then take my complaints about Mary Paloger and AVVO to twitter, Reddit, and the web. Not a threat, just attempting to be more transparent than AVVO. Your choice."