Susan
BUYER BEWARE!
Like so many others in these reviews, I ordered my true size based on measurements and could not even get the bras on! I emailed and requested a refund within the 30 days. I was TALKED INTO trying a size larger even though I sent a few emails saying NO that I preferred a refund. The website says "100% satisfaction guarantee" but they still INSISTED I first try a larger size. It took them 2 MONTHS to send the new size! I could get the new size on but the bra was cutting into my body under the arm. So I requested a refund again and was told that "only one resolution per order" was accepted. Even though I have emails from them saying they "would make it right" if the larger size did not fit. To me "making it right" is allowing a full refund which they denied. TERRIBLE CUSTOMER SERVICE! BUYER BEWARE!
Response from AvouriaJun 9, 2026
Hi Susan, we're truly sorry for the experience you've had and we completely understand your frustration. What you've described does not reflect the standard of care we want every customer to have, and we take this seriously. Our team is reviewing your case and will be reaching out to you directly via email to make this right. Please check your inbox and feel free to reply there so we can give this the attention it deserves. 💗