Avenue5Reviews of avenue5.com

MANAGEMENT offered me a savings of over $400 to take down my honest review. 5550 Hollywood was the worst place I have ever lived. The building was not safe or secure. Management showed zero care or respect — for residents, concerns, or basic safety. It was nearly impossible to get ahold of anyone. They even put up signs in the elevator offering a $500 bonus to current residents to recruit others — because people don't want to live here. They advertise this place as “luxury,” but it’s in a location where public disturbances were constant. I experienced daily issues with cigarette smoke, people loitering and blasting music outside my window at all hours. It’s a non-smoking building, yet my neighbor smoked. Noise, smoke, and chaos at all hours — 2am, 4am, 10pm — you name it. I was constantly being woken up and never felt at peace in my own home. When the air quality (AQI) was over 200 management left the buildings windows open, exposing everyone inside, to the horrible air quality from outside. Literal boogers were on the wall for months. 4th floor, right by the elevator, I bet they're still there too. In 5 months, I only saw the hallway vacuumed once. It was disgusting — dirty, unsanitary, and clearly neglected. Packages were left on the floor unattended — theft risk was constant. The sidewalks around the building often had broken glass, which was dangerous for my dog. Management said there's nothing they could do about it. There were multiple security incidents. The building next door had men on the roof in the middle of the night — one incident involved a man throwing heavy objects off the roof. I called the police, and the person remained up there for 38 minutes after the call. One night, someone also accessed the roof of our building. Another time, someone defecated in the pool, and they had to close it. I signed a 13-month lease and I left after 5 months. The area was dangerous and management was unresponsive and dismissive. The final insult? After I posted a review describing my experience, the regional manager offered to waive over $400 in move-out charges if I removed my reviews from Facebook and Google. I didn’t take the offer — because future residents deserve to know the truth. My advice: Do not move in here. If you value safety, peace, and being treated with basic respect — look elsewhere.

As a current resident at a property managed by Avenue5 Residential (Heritage Plaza in San Antonio), I feel compelled to share my experience due to the lack of transparency, consistency, and accountability I’ve encountered. Recently, my guest’s vehicle was towed from my assigned, paid reserved parking space—despite my full knowledge and permission. The justification provided by property management was that the vehicle wasn’t registered in their system, and a guest pass had expired months earlier. However, nowhere in my lease is it stated that a resident cannot allow a guest to park in their own reserved spot. When I requested clarification, I was referred to a “friendly reminder” email, not a formal policy change or signed lease amendment. I’ve repeatedly asked for written documentation supporting this enforcement and have yet to receive anything that reflects a legitimate policy change acknowledged by residents. What’s most concerning is the inconsistent enforcement of these rules. Prior to this incident, rental cars and other guest vehicles were parked in my reserved space without issue. Yet this time, a $260 tow was enforced without warning or proper explanation. This situation, combined with frequent maintenance issues (such as a repeatedly broken gate) and vague communication, has left me deeply disappointed in the standard of management provided by Avenue5. For a company of this size and reach, I expected clearly communicated policies, fair enforcement practices, and a higher level of professionalism. Unfortunately, that has not been my experience.