Ginny L.
Unprofessional Customer Service Chats
I had an odd encounter using the chat. I sent the chat in the early hours and understood that the response would be emailed per the site. I had signed up to the site in order to receive a 10% off link. I did not get the link emailed, so in my chat, I asked if the code could be sent. The response I received was that everything in my cart was on sale and the link would not work. None of the items were noted to be on sale, so I again responded with the items in my cart and that I would like the email sent. I again got a response that they "do believe" all the items in my cart were on sale. I understand there is often fine print in the sign-up offers, but it would have been nice if they had just sent the coupon and let me read it myself. I was not finished shopping and if I had the coupon I may have chosen to purchase a different item. I responded by telling them I only wanted to code emailed to me and based on the responses I would not be needing a code. I was sent a response with code and a message saying that customer service didn't open until 10 but he had been kind enough to respond to my message at 7 and that he was going to spend time with his kids and then another message saying "I'm a father too and my children come first, I tried helping..." I would not expect an after-hours response or such an unprofessional response. It was a simple request to send a coupon code, it could have waited and I didn't need to hear personal issues. I should have known from the first response that the person I was chatting with was not in a customer service role. I do not plan to ever purchase from this company the whole thing made me question if the site is valid.
Response from AventuronMay 5, 2023
Your chat came through at 5:10am today and the following automated message was sent, "Hi, we're not currently online. Leave your question and contact information below and we'll respond as soon as we can!" At 6:45am I responded. I was able to see the three items in your cart that totaled $265.28. I informed you that the welcome discount would exclude the items as they were already on sale. You even asked about a product that has "past season" listed in the title of the product. You stated you weren't done shopping. I provided you the welcome code for the 10% discount and also suggested you check your spam folder as the email with code may be in that. You also stated you were going to forward my responses to your husband who recommended you buy Father's day gifts from our site and that you will now be shopping elsewhere and telling everyone about our poor customer service. We went back and forth from 6:45am to 8am when I finally said, "I'm going to spend time with my kids now before work and finish making them breakfast. If you require further communication it will come once we open at 10am CST. I'm a father too and my children come first. I tried helping..." And then you left this review. There is not "fine print" at the time of email signup. The welcome pop-up reads the below in bold: GET 10% OFF YOUR FIRST ORDER *full price items only. exclusions apply. In the footer of our website is a link for "Discount Terms & Conditions". https://aventuron.com/pages/discount-terms-conditions In regards to if the site is valid, search in Google and you'll find well over 20,000 five-star reviews. I'm sorry you feel the way that you do, but I did reply back with the code and also provide reasons as to why the code may not work on certain products.