Meghan W.
Do not do the money back guarantee
Do not do the money back guarantee. I have had many issues with making sure my data syncs each day. My Ava has to be plugged in to sync. I reached out to customer service about this issue and they were not helpful at all. All they kept telling me was it should be charged and synced daily. I charge it each day but for a product as high-tech as this one, it should not need to be charged and plugged in for it to sync. I am extremely dissatisfied with Ava's customer service. I asked if I could speak with a representative over the phone for them to better understand my problem and they said they only use email as a means of communication.
Response from Ava BraceletDec 1, 2021
Hi Meghan, Thank you so much for taking the time to share your feedback with us. We take our customers' feedback to heart and are always evaluating how we can improve. We are sorry to hear that you have to plug in to sync and our policy is to always replace devices under warranty. If you'd like to elaborate on this, we would love to hear from you.Please reach out to our Customer Success Team who is happy to make this right again. Kind regards, Your Ava Team


