Ava BraceletReviews of avawomen.com

Response from Ava BraceletOct 29, 2021

Hi Krista, Thank you so much for taking the time to share your feedback with us. We take our customers' feedback to heart and are always evaluating how we can improve. We are sorry to hear that you had troubles to charge or to sync which must have been frustrating. Our support will always replace your device in case of technical deficiencies within the warranty period. For Ava's algorithm to work properly it is indeed important how regularly Ava is worn to collect enough data. Kind regards, Your Ava Team

Response from Ava BraceletOct 29, 2021

Hi Rebecca, firstly we are happy for your pregnancy! Thank you for sharing your feedback around Ava's accuracy and we understand that it must have been frustrating if your Ava was not working properly. Our policy is that we always replace a device in case of any defects within warranty. We would like to fully understand what has happend here and we urge you to reach out to our Customer Success Team who are happy to look into the details for you and making sure you get accurate results. Of course, one the factors impacting Ava's accuracy is whether you were able to collect enough data througout your cycle. Kind regards, Your Ava Team

Response from Ava BraceletOct 1, 2021

Dear Krista, thank you so much for taking the time to share your feedback with us. We are sorry to hear that you had problems with the battery of your Ava. Our policy is to always replace a device within warranty. We would like to fully understand what happend here. Kindly reach out to us at [email protected] and our Customer Success Team will try to find a solution for you. Warmly, your Ava Team

Response from Ava BraceletOct 1, 2021

Dear Sara, we're so sorry to hear about your Ava not working properly. We would like to fully understand what happened here so that we can make things right for you. As we're not able to access your account or details here, we kindly request you contact us at [email protected]. Kind regards, your Ava Team

Response from Ava BraceletOct 1, 2021

Hi Danielle, Firstly we are happy for your pregnancy! Thank you for sharing your feedback around Ava's accuracy. We want to make sure our users get the most accurate results possible. Some of the common factors we see impacting Ava's accuracy include how long a user has been using Ava, and whether a user has irregular cycles. And, of course, it's important to confirm the accuracy of other methods you might be using alongside Ava. In the meantime, since you're pregnant,we wanted to share with you that there is a pregnancy tracker within the Ava app which can be used along with the bracelet. The app gives you week-by-week explanations about what to expect in each week of pregnancy to share insight into the physiological changes you're experiencing. Kind regards, your Ava Team

Response from Ava BraceletOct 1, 2021

Hi Sarah, Firstly, congratulations for your pregnancy! Thank you for sharing your feedback around Ava's accuracy. We want to make sure our users get the most accurate results possible. Some of the common factors we see impacting Ava's accuracy include how consistently a user has been wearing Ava,how long a user has been using Ava, and whether a user has irregular cycles. And, of course, it's important to confirm the accuracy of other methods you might be using alongside Ava. In the meantime, since you're pregnant,we wanted to share with you that there is a pregnancy tracker within the Ava app which can be used along with the bracelet. The app gives you week-by-week explanations about what to expect in each week of pregnancy to share insight into the physiological changes you're experiencing. With warm regards, your Ava Team

Response from Ava BraceletOct 1, 2021

Liebe Dora, vielen Dank, dass du dir Zeit genommen hast für ein Feedback. Wir gratulieren dir herzlich zu deiner Schwangerschaft! Avas Algorithmen erkennen Veränderungen in der Zykluslänge und passen diese für zukünftige Berechnungen an. Dies kann jedoch mehrere Zyklen dauern, da Ava primäre von den Informationen, die beim Onboarding eingegeben wurden ausgeht. Da du Ovulationstests erwähnt hast, finden wir es hilfreich auf unseren AvaWorld Artikel zu diesem Thema zu verweisen. Während der Eisprung im Durchschnitt 24 Stunden nach einem positiven Ovulationstest stattfindet, gibt es von Frau zu Frau grosse Unterschiede. Bei einigen Frauen findet der Eisprung erst mehrere Tage nach dem anfänglichen Anstieg des LH statt. Unser Customer Success Team, überprüft für dich gerne die Details um sicherzustellen, dass du genaue Vorhersagen erhältst. Wir würden uns freuen, wenn du dich unter [email protected] bei uns meldest. Viele Grüsse Dein Ava Team

Response from Ava BraceletOct 1, 2021

Hi Kristina, That doesn't sound right as our goal is to always be back in contact with our customers in less than 24 hours! We'd like the opportunity to try to make things right for you again. Could you please send an email to our support team again and refer to your previous two emails which were within the 30 days return. Please make sure to add us to your contacts to prevent our replies going to your spam folder. Warmly, your Ava Team