Ava BraceletReviews of avawomen.com

I purchased at the beginning of July 2022. I quickly received the bracelet and started using it. It worked for a few weeks and then stopped working. I reached out at that point at the end of August, got an automated response and never heard from someone. I placed another request on the website in early September about two weeks after my first request for help, and I direct messaged them on Instagram stating I wanted to avoid going directly to social media, as I was sure it could just be replaced and the problem would be solved. I again did not hear from anyone and received another automated message. I continued to direct message and got no response, despite the messages being "seen" by the company. At this point I began reading several complaints on their Instagram account, and I chimed in that I was having the same issues and not hearing back from customer service. In mid-October I received a message requesting that I do some troubleshooting of the device, which I did. I then responded to that message as they requested stating that I did the trouble shooting and that it did not work and requested a refund at this point, as it had been nearly 3 months since my initial request for help. Since I responded to that email, I have not heard back from anyone and it is now November 6 (4 months from the time I purchased the bracelet). I went back on their Instagram today, and all of the complaints and requests for help that people had posted (including me) have been removed by Ava Women. This has been a complete waste of money, time, energy, and frustration. I'm incredibly disappointed from so many angles, and I have yet to hear back from anyone. I have filed a complaint with the BBB, and I'm searching out other consumer complaint services. I generally don't write reviews, but I had to share my horrible experience with Ava Women. This has been some of the worst customer service I've ever experienced. It has been a complete scam, and now I'm out $300. My recommendation would be to stay far, far away from this company. It's not worth the money and it's surely not worth the frustration and the continuous let-down.

Ava-Armband der ersten Generation seit 2017 in Nutzung. Der Tracker ist definitiv ein sehr gutes und hilfreiches Gerät zur Verfolgung vom Zyklus und beim Schwanger werden. Funktioniert wirklich. Jetzt ist das 2. Armband gerissen und ich bräuchte dringend Ersatz, denn ohne Armband keine Nutzungsmöglichkeit. Leider ist der Support eine einzige Katastrophe. Seit über 6 Wochen werden die Anfragen/Mails und auch eine persönliche Nachricht über Facebook ignoriert, in der ein Ersatzarmband gekauft werden möchte. Vielleicht wollen die einfach einen neuen Tracker verkaufen!?

Do not trust the avawomen.com-shop!! I paid almost 300 Euros for a malfunctioning bracelet. I have been trying to contac the Ava support for three weeks, they do not answer (save for the usual "we undergo structural changes"). They have cheated me and my husband out of our money. Ava Women is a Scam, do not trust the online shop. Kauft ja nicht bei Ava Women ein! Der Shop ist ein Scam! Ich und mein Mann haben fast 300 Euro bezahlt für ein Armband, das gar nie funktioniert hat. Seit drei Wochen versuche ich, den Support deswegen zu erreichen. Keine Antwort, ausser dem üblichen "wir haben gerade Umstrukturierungen, es wird sich aber jemand melden". Es ist ein Scam, traut dem Shop nicht, ist ja auch merkwürdig, Bezahlung nur via Paypal, das hätte mir gleich auffallen sollen.

Terrible customer service! My bracelet melted while charging I have been reaching out for over two months now with no feedback or communication. It almost started my house on fire and is completely destroyed! Still have yet to hear back.

I can echo the reviews about the customer service. The only way to contact them is via email and I’ve tried to make a warranty claim for over three weeks now (also a broken bracelet). They’re completely ignoring multiple emails… I would have advised people 100% to get an ava before this, but because the bracelet is unique and will almost certainly break if used for longer, customer service is a must… and not given.

I accidentally got charged twice by Apple Pay and was sent two products by Ava women. It’s an expensive product and I need to send one back, but it’s been 12 days now and the company isn’t replying to my emails. Their policy is that I have 14 days to return from the date of order, but under their policy, I can’t return the product until they’ve approved it and sent me a return label. I don’t know what to do. Their only contact is an email address which they don’t reply to.

Adds no value. Can’t get a refund.

Ava band did absolutely nothing to help me get pregnant. It predicted my fertile window wrong every single month. Had I known this, it probably wouldn't have taken me 9 months to get pregnant. I ended up using opks to determine my window and ovulation days, and again it was no where near what Ava predicted.