AutoSavvyReviews of autosavvy.com

Bought a 2024 Chevy Trax RS. 1st, The mileage on the odometer was less at the time of purchase than it was when serviced for an oil change 6 months earlier. 2ND, we were in a minor side impact. We took it to Chevrolet for repair. Once they took off the trim and side pieces, they uncovered UNSAFE AND INCOMPLETE REPAIRS from prior accident(s). It is so bad that Chevrolet of Grapevine, TX refused to attempt repairs on it. "It shouldn't ever have been on the road." Even though it was a salvage title and all that comes with it, the basic repairs were NEVER made. They simply covered it up and painted over it. That car had to be hauled off to a salvage yard. One would expect that the minimal safety required repairs were fixed before AutoSavvy sold it to us, but NO!

I purchased a 2025 Dodge Big Horn truck from the one in Las Vegas. It started off with when I started the truck that the UCONNECT wasn't working I asked and the kid says to just push the ok Button. Of course, the truck had 3 recalls that needed to be fixed. So, i took it to Dodge to get 2 of them done. After that I took the truck back to Auto Savvy to get the UCONNECT fixed I was told to take it to Dodge and have them email us with a quote for the repairs. On Wed 9/30/26 it came back that the antenna and the UCONNECT box needs to be replaced. I get told it will take 24 to 48 hours to decide if they are going to fix it? mind you I have only had the truck for 2 days this whole time. I was also told to come back to the Las Vagas area dealer to get another key for the truck they would get me one? By the paperwork guy. When I went back, I was told the key reprogramed isn't working and someone would call me for the key? As of 10/5 still no word on repairs or any keys. Buyers beware dealing with this company. At this point I'm just ready to get them to pay the Diagnostic bill at Dodge dealer and take the truck back to them for a full $4000.00 down payment and the $131.00 for the tint for the windows and be done with them. HORRIBLE EXPERANCE WITH THEM.

Looking back, purchasing this vehicle was one of the biggest financial mistakes I have ever made. I trusted Auto Savvy, and because I knew very little about buying used vehicles, I relied on the information and assurances they gave me. I believed they were selling us a dependable vehicle. Instead, what was supposed to be one of the happiest moments for my son has turned into one of the most stressful and financially devastating experiences our family has faced.In December 2025, my 18-year-old son walked into Auto Savvy with a beautiful 2024 Hyundai Kona with fewer than 30,000 miles on it. Initially, we were told he would have to trade in his Kona and pay another $10,000. That simply wasn't possible, so he prepared to walk away. Then, suddenly, Auto Savvy agreed to an even trade. At the time, we felt incredibly fortunate. Looking back now, I find myself wondering why a dealership would exchange a nearly new vehicle for one that was eight years older without asking for anything more.The next day, I went with my son to test drive the Durango and complete the paperwork. I openly admit that I wasn't knowledgeable about cars. I didn't know all the questions to ask, what mechanical issues to look for, or even the significance of a branded title. I take responsibility for not researching those things beforehand. During the test drive, we heard a noise coming from the left front of the vehicle. When we asked about it, we were told it was simply the seat fabric squeaking. We trusted that explanation. The salesperson was friendly, personable, and made us feel comfortable. He joked with my son, answered our questions, and made us feel like we were in good hands. I also made something very clear: my son would be driving this vehicle across the country by himself within the next month to start college. His safety was my biggest concern.I specifically asked whether the vehicle had been thoroughly inspected and whether it was in excellent mechanical condition. I was assured that it had undergone a comprehensive multi-point inspection and that everything had been checked. I was told the Durango was in top-notch condition and ready for a long road trip. Those assurances are the reason I moved forward with the purchase. My son drove off the lot absolutely thrilled. I drove away believing I had done something special for him by helping him get his dream vehicle while leaving behind our nearly new Kona. That excitement lasted less than a month. The battery failed and had to be replaced, costing approximately $400.About a week later, the brakes began screeching, and the vehicle bounced every time the brakes were applied. When it was inspected, we learned the brake pads, rotors, and braking components were worn to dangerously low levels and had to be replaced immediately for safety reasons. I am incredibly thankful this happened before my son was driving alone across the country. country. During that inspection, the mechanic discovered a strange metal bar wrapped around part of the engine. He told us he had no idea why it was there and had never seen anything like it before. The repair bills kept growing. Then, only five months after purchasing the vehicle, the Durango suffered a complete system failure. It wouldn't start, even after another battery replacement. It had to be towed to the repair shop, where a complete inspection uncovered multiple major mechanical issues totaling approximately $5,000 in repairs. At that point, I realized this wasn't simply routine maintenance on a used vehicle. It had become a never-ending cycle of expensive repairs. Today, as I write this review, the Durango is back in the repair shop yet again because of another unexplained noise and additional mechanical issues. I am sitting here waiting for yet another estimate, wondering how much this latest repair will cost and what will break next. I am a single parent and a teacher with a single income. My son leaves for college out of state in August. The money I had carefully saved for his second semester of college has instead gone toward repairing this vehicle. Money that should have paid for tuition, books, housing, and helping him build his future has been spent trying to keep this Durango running.Instead of feeling excited for this next chapter in his life, I find myself worrying every day about whether this vehicle will break down while he's hundreds or thousands of miles away from home. That is not what I expected when I trusted Auto Savvy. I understand that used vehicles can require maintenance. I never expected perfection. What I did expect was honesty, a vehicle that reflected the condition I was assured it was in, and a thorough inspection,especially after I specifically explained that my teenage son would soon be driving it across the country by himself.

This has been one of the most deliberately deceptive experiences I've ever had with a dealership. My sister's friend needed a car to visit her sick mother in New York. She's going through a divorce, she's stretched thin emotionally, and the last thing she needed was to be misled. I reached out to Jonah at AutoSavvy specifically to shield her from that, to vet the deal myself before she ever walked through the door. I told Jonah all of this upfront. I was transparent about her situation, why I was handling the process, and my concerns about being blindsided on price or terms. He reassured me there was nothing left undisclosed and that all of his customers are happy with their purchases. Based on that assurance, she drove 1.5 hours with her child to buy the car. The first thing Jonah said when she arrived: "I'm not sure if you know how our business works, but we only sell branded title vehicles." That's it. That's the whole review. That one sentence, delivered at the door after hours of conversation, tells you everything you need to know about how this dealership operates. As you can see in my photos, I messaged him at 10am, he had all the way till 4:30pm to mention this to me. Jonah's response when confronted? He said he was sorry I hadn't done my research and pointed to the website. I looked. The top menu bar lists "Branded Titles" as a tab. The car listing doesn't mention it. There's a buried phrase in the description referencing "the largest branded title dealership," but nothing that plainly states the vehicle is salvage titled. He also mentioned a video. A video titled "Why Are We So Cheap?" That title doesn't tell a buyer anything about salvage titles. Call it what it is. I've seen dealerships that sell both branded and clean title vehicles, I had no reason to assume otherwise here. But that's exactly what deception relies on: reasonable assumptions left deliberately uncorrected. Jonah, you had every opportunity to say four words: "We sell salvage titles." You didn't. Instead, a single mother who is managing more than you can imagine drove 90 minutes with her kid to be told at the door what you could have said in the first five minutes of our conversation. I genuinely liked your personality. That made this worse not better. So I asked myself, am I being unreasonable with this review? I gave all the information to Claude and it is sad when AI also agrees with me. Read what Claude says in my photo on Google Reviews. I am a fair and honest person, I just needed transparency. I know there is a market for branded cars, you just have to disclose it directly. I am sure you have had great customer experiences and do a good job, but in this case, it just looked like you were greedy for money and taking advantage of lady's terrible situation. Jonah, my advice to you is to be clear and state the obvious, this could have been a 2 minute interaction and I wouldn't have to expose your methods of selling. I wish I would have gotten another salesman instead.

I feel I was lied too and sold a salvage title car. the gentlemen in finance told me four times it was a clean title. I feel they took advantage of my situation. If I had done my due diligence, I would have never bought that car. I had the car one week and it started to develop problems. I took it to a mechanic and he said the check engine light have been cleared multiple times. I see small things starting to develop in the car like my rearview camera is not working properly. The automatic brake system gives me warnings when there’s no need to break and other small electrical problems