Kay M.
Working with an auto insurance expert and professional
After a very successful outcome thanks to Robert McDorman and Vehicle Value Experts / Auto Claim Specialists, I wanted to read all of these testimonials before I wrote mine. So of course I learned more ways that this company can help you when dealing with auto insurance company issues. The first positive moment after tears of frustration and shock and then being pointed to Robert was hearing these words on the phone, "Don't worry. I can help you." So what's my story. I'm older and so is my car. I want to keep it as long as the maintenance costs continue to be low and keep collision coverage for as long as possible. From the Market Valuation Report that Robert told me to ask for, I learned that the insurance company intended to total the car with two of the three comps having a shocking 77,000 and 41,000 more miles than my car had! Also the dealership body shop that I trust and knows best how to repair this make of car has a long-standing policy of not repairing totaled vehicles. The settlement was increased by $2,700 thanks to Robert's very fast coordination and resolution with the appraisal umpire. That critical increase means that my car is not totaled legally under Texas law. Also thanks to Robert's presenting the dealership with these stats, it has agreed to repair my car, . To continue having collision coverage, I will have to change insurance companies, which I will do gladly. At the same time, I'm waiting for responsibility to be assigned to the other responsible party in the accident and for recovery of my deductible. That's a little tricky, but well worth it. For all of us I'm guessing, what hurts almost as much as seeing hard, cold cash slipping through our fingers is our naivete about an insurance system set up to deceive us basically. We think that insurance company scamming can't happen to us, and thanks to Robert and his company, it didn't. - Kay McManus
Response from Auto Claim SpecialistsFeb 5, 2018
Thank You Ms. McManus for taking time to issue us a review. We truly appreciate it. We are so Thankful we could help you get your vehicle repaired and returned to its OEM Pre-Wreck condition. As you saw at the end of the Claim, your Lexus should have never been deemed a Total Loss. The only reason Liberty Mutual deemed your Lexus a Total Loss is it was in their best financial-interest to do so. Most consumers don't believe their Insurance Company would deceive them, however we see it many times a day in our office. We wish you the best, and hope you never need us again. However if you do please call. Sincerely, Robert L. McDorman



