Auto Claim SpecialistsReviews of autoclaimspecialists.com

Our vehicle was declared a total loss by the insurance company after a "car on ice vs guard rail" accident. The amount the insurance company wanted us to settle for was significantly below the market value, so a friend of mine suggested calling Robert. The friend spoke very highly of the company, so I made the call. E-mailing a couple of forms is about the hardest thing I had to do as Robert went to work, and before long the settlement was increased by about 33%. Everyone I ever spoke to was very friendly and communication was great. Thank you Robert.

I contacted Robert McDorman after I received the run around from my insurance company. My 2016 Ram 2500 was involved in an accident that lead to a total loss and the other driver did not have insurance. I went through a total of five adjusters in a two week period. NO adjustor I spoke with could give me what my vehicle was valued at when deemed a total loss. Robert stepped in and after months of fighting with the insurance company, I now feel we reached a fair settlement.

Excellent customer service! They answered all of my questions and had great communication with any updates. They fought for the insurance money owed after my wreck! I highly recommend!!

I was given ACS contact information from Will at the body shop and encouraged to contact these people. Best advice I have ever had regarding inherent diminished value claim after my truck was involved in an accident. My contact was Charles. He was knowledgeable, professional and managed my claim with the insurance company. This was resolved quickly without my being involved and worth every penny for their work. I will not hesitate to use them again if needed. Thank you Charles and Auto Claim Specialist. Doug Hudson

The team at Auto Claim Specialists was extremely helpful in resolving the value discrepancy of my customized vehicle. They handled everything professionally to ensure my relationship with the insurance company was preserved. Sometimes you need a translator to help communicate in the automobile world. Thank you!

5 stars excellent service

We have been with USAA for 27 Years without a claim. Auto Claim Specialists kept us Informed and Involved with each step of the process. We were quite shocked how USAA treated us when they were supposed to have our back when we needed them. Unfortunately, USAA had their best economic interest in mind. They deemed my VW R Line Convertible New Beetle a total loss without even coming out to see it in person. Due to COVID-19 they did not send their own adjusters out to look over the car and the damages. USAA valued my car much lower than the actual value. Due to the fact that VW stopped making the New Beetle in December 2019, it isn’t even a vehicle that I could go to a VW dealership and buy again. USAA Under Valued my car Total Loss Settlement $2,353.44 or 16.1%. USAA provided me with a loaner car, but due to COVID-19 they sent me 65 miles away (130 miles round trip twice), to pick it up, to a county with far more COVID-19 cases and deaths than my home county. That made me cry. Then, after 1 month, they told me I had to turn the loaner car back in, drive it back 65 miles each way and that if I had COVID-19 I could keep the loaner, but to use it to get back and forth to work they would not allow me keep the loaner car. That seemed so unfair and backwards. After going through the Appraisal process as my Policy Right which was disclosed to me by Auto Claim Specialists to identify The True Actual Cash Value of my car. Thankfully, this is what required USAA Under The Limits Of Liability to Repair My Car. Quite shockingly, USAA Called My Lender Trying to Force them to force me to take the Total Loss Settlement. USAA made Many Aggressive Calls and emails threatening me if I did not allow them to total my car they would deduct the salvage value from the Total Loss Settlement and Mail the remaining amount to my Lender and Close my Claim. This claim process lasted 7 months. I was afraid the entire 7 months that I would not get my car back made whole. I spent so many days worrying and so many nights losing sleep over what will I do? COVID-19 has us all living in fear of not getting the virus, and this claim left me in fear of not only not getting my car made whole but being left in a financial hardship also. At the end of overcoming each of their Sinister Tricks USAA Agreed to return my Car back to its Pre-Loss Condition as it should have been done Under The Policy Guidelines early On. Thankfully, now my car is absolutely perfect! It drives perfectly! Being that this car is no longer made as stated above, I feel so lucky to have my car back! It’s absolutely beautiful. In my opinion, none of what USAA put us through should’ve happened. We are good USAA customers and have been for a very long time. While I am very pleased the adjuster agreed finally to make this right, it was a very long and exhausting process. Thanks to all of the help and diligence of our Public Insurance Adjuster Auto Claim Specialists I Have Been Made Whole for my auto claim! Sincerely, Deonna Rae Bishopp

Robert McDorman was amazingly helpful. He explained the process and set accurate expectations, and he would willingly explain again as often and with as many details/numbers as I needed. My insurance carrier provided an initial minimal payoff amount for my totaled vehicle, but Robert went to work arranging additional appraisals and negotiating for a higher, more accurate, payoff for my vehicle. So! Not only did my loan’s remaining balance get paid off (the whole reason I purchased GAP coverage in the first place), but Robert was able to get me some of my equity back!