Auto Claim SpecialistsReviews of autoclaimspecialists.com

I had a wonderful experience with Auto Claim Specialists. I hit a deer on November 13th, 2022. I took my car to a local body shop I trust. My first call with my insurance company, I was told that 1) the shop I chose was ridiculously overpriced 2) they had another body shop in town they work closely with, but I was free to choose who I wanted 3) if I decided to stay with my body shop, I would have to agree to pay the difference in repair costs because "they are never going to come to an agreement". I was told about having an independent third party appraiser to help me, but since it would cost close to $1,000, my husband and I decided to try to fight with the insurance company on our own. Finally, after a month of harassments and being given the run around, and our own insurance agent saying, good luck!, on January 3rd, we decided to contact Auto Claim Specialists. They took over immediately and we did not get one more call from the insurance company. They sent out five separate letters to our insurance company requesting that they have their own appraiser look over the damages, and were completely ignored. They sent out a sixth letter saying they were going to take legal action, the insurance company finally got back to them, and we settled within a week. The claim just closed February 27th, 2023, Our original damage estimate was $22,000. The insurance company wanted to pay $12,000. After working with Auto Claim Specialists, my car is back in factory working order. The final claim was paid at $21,000. Even though hiring Auto Claim Specialists cost us $1,200, it was well worth the peace of mind over the safety of my car and retaining it's value in the long run. I was told I should just get my car back from the shop and sell it as soon as possible, but decided to keep it after seeing the quality of work, and knowing the safety standards they complied with. (all things my insurance company said were unnecessary, even though they are covered by Texas law) If you are having trouble with your insurance company paying what is fair to get your car back to how it was before your accident, I would highly recommend contacting Auto Claim Specialists.

Communication was great Did what they said they would when they said they would Overall excellent outcome

I cannot thank Auto Claim Specialists enough. The people at this business truly care so much about the consumer that they will help people and give advice whether you hire them or not. They are experts in their field and truly love to ensure that consumers rights are protected. After months of trying to deal with insurance companies on my own, I did end up decided to work with Auto Claim Specialists. Thank goodness I did, because they were able to get the value of my total loss vehicle up by over 60%!!! I still cannot believe it. As someone who was not treated right by all the insurance companies for MONTHS trying to get a fair settlement on my own, I was so skeptical of Auto Claim Specialists at first. However, these guys are the real deal and I am so impressed by their skills, professionalism, and customer service. I would 10000/10 recommend them to any and everyone needing assistance in getting a FAIR settlement offer on a total loss. Thank you again Auto Claim Specialists!!!!

Auto Claim Specialists came in and helped me with my mother’s claim during a stressful time. Her insurance company lowballed her and wouldn’t budge even when presented with many higher priced comparables. I was then referred to Auto Claim Specialists and it was a very smooth and easy process. I had to send one email with the info over and then they took it from there. They raised the value over 3k. I hope we don’t have to use the appraisal clause again but if we do I will 100% be using this company.

Great job by Victoria and the entire team. They were vigilant in their assessment and assistance of my claim. I would use them again if the need should arise.

I am amazed once again with this company. I truly appreciate the fact they handle all the procedures necessary with the insurance companies to insure we receive the absolute best value for our vehicles. You will always have my business!!!

Thanks goodness that this company is available to deal with insurance companies that continually try to settle claims for much less than what is required to properly repair loss and damage to our vehicles.

Robert and his team did a fantastic job! Never thought we would need to go this far with USAA, but Robert got their low inital offer well above any expectations I had! Thanks so much!!!