The Autobarn Nissan of EvanstonReviews of autobarnnissan.com

To be clear, any person or dealership that practices and deceived customers should be held accountable and reported for predatory violations, which I have submitted already. It was my first time visiting and interacting with this dealership, and due to their handling of my visit, it was my last. I pre-arranged an online service appointment at Nissan's request to have an open and unresolved safety recall addressed with my hood latch on a 2014 Altima. Along with having their complimentary 27 point inspection offered via their website's service center. Upon arriving and speaking with someone to reiterate my visit, I verbally communicated back my request to have those two items submitted online checked out and nothing more. Two hours later, after waiting in the service lounge, I received a text from this dealership stating they needed me to review and approve/deny services to be performed. Upon opening the texted link to the service report of my vehicle, it started towards the top that I had authorized for an oil change and tire rotation in the $80+ range. I walked over to the service center desk and spoke to someone sitting there and asked them why I had been charged for a service I did not ask for and was never verbally communicated to me. This person asked me did I or did not sign the iPad with my signature. I said yes, but the iPad's screen was rolled down to where I could only see the sign portion, and the service person had covered up what apparently had services selected I did not ask for. I stated that I would not pay for a service that I did not expressly ask for, nor did the vehicle need as this same service had been performed back on 4/1 by another dealership. The person at the service counter who asked me whether I signed to this service said they would need to speak with their assistant manager. Some time goes by before this person comes to meet me in the service lounge and state that he himself is going to pay for the service performed and that I would not be charged. I reiterated that while I could understand him saying this, it did not address the fact that no way approved such service to be performed; no, was I liable for whatever happened. As the person walked away, they turned around and stated, well; there was no way of knowing if that dealership used genuine Nissan parts and oils, so it was of benefit to me. As if that was some form of justification for trying to guilt a customer into paying for services they did not need or want. More time goes by again, and the person who checked me in and signed me up for this service states my car is ready and hands me my key. They state that the dealership performed an oil change at no charge as a courtesy in a condescending tone as they walk away. All in all, I was there over 3.5 hours for what should have been less than 1 hour in total based on comparable service-related times and contacting another Nissan dealership. I want to note 3 other customers there who were frustrated and verbally expressed their concern about handling their vehicles to service center employees. 5/17/21 Follow up, all of the items they claimed as critical were reinspected by two other mechanics and both came back stating none of those issues were critical or in need of repair. I also performed a majority of them myself and it was 100% apparent they were attempting to scam me. Yet they ok'd my brakes, rotors and they were actually in need of service. Again, be very careful who you choose to give your time and money to.

I had the worst experience ever with this company. When I drove there from Michigan I met the sales person and test drove my car. It was backed in so I didn’t notice that there wasn’t a camera in it. I put 2,000.00 down to hold the car. 10% . But they actually took out a loan for the car and I didn’t even have the car yet. I phoned them so many times about that and to cancel the warranties. They never called me back. I told them before I bought it that I wanted a full tank of gas. He said he would make sure of it. When I picked up the car there wasn’t any gas in it so I went back to them and Oscar said oh I didn’t say that. What a lie. Luckily my mom was with me to hear it. I told him I wanted a manual for the car. He said he would order it. But a month later when I got the car he didn’t even order it. Can u believe it. When I backed out I found out it was missing the backup camera. When I was talking to the finance manager he checked if I would qualify for a loan and then I asked if I could get copies of everything and he said no not until I pickup the car and we would do everything then. Well shortly after I got back home which was a four hour drive . I found out they took out approximately 14,400.00 . I didn’t even have the car yet. I told them I was refinancing my home and was going to try and get all the money but if I couldn’t I needed to know if I could get a loan. I absolutely could not believe they took the money before I closed on the house which may I add I paid them 20,000.00 cash for a 2011 car when 2019 are out now. Well it was my choice to buy it but I didn’t want a car payment if I didn’t have to. I told them to cancel that loan and they said they couldn’t. I had to pay it off. They sent me 10,000.00 back and I had to wait for the checks to clear before I sent it into chase. They said there wasn’t any interest if I paid it off. What a joke. They charge interest daily. I don’t understand why they lied to me. I am so discussed with them. I put 2,000.00 down to hold the car. Why would they take out a loan in my name 1 month before I bought the car. Why did I even have to put money down if they were going to take out the loan before the final papers and the exchange of money took place. I don’t get how they can do that. What if I cancelled the car and told them to keep the 2,000.00 down. They took out the 14,400.00 in a loan in my name. I don’t know if Chicago is the only ones that can get away with that kind of business. If I were u don’t do any business with them or u will be sorry. They don’t care about their customers. I will never do business with them again!!!!!!!! Not returning my calls and me being 4 hour away, it’s not like I can just scoot over there and yell at them getting in their face. Did I say I was 4 HOURS AWAY???? U know it’s been a couple of months now and I haven’t gotten a title yet or my plates. What does that tell u. They are all about taking your 💰.